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No Auto Attendant or VM to outside Callers with ShoreTel on Vmware

Solution The server running version 12 of ShoreTel had been moved to a Vmware environment, after which outside callers received "no audio" when connect to the Automated Attendant or Voice Mail. Internal phone users could dial the ShoreTel VM or AA and audio was fine. Only the callers coming through the inbound T1 experienced "no audio". Inbound calls to DID numbers had not issue connecting or speaking with an internal party. Calls that RNA to VM, experienced "no audio". Problem resolution: This build of ShoreTel did not support Vmware Version 5.5, client returned to hardware platform, to clear symptom; then upgraded ShoreTel to version 14.2 on Vmware and problem was resolved.
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Article ID: 26
Category: ShoreTel
Rating (Votes): Article rated 3.0/5.0 (24)

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