Knowledgebase
DrVoIP Support > DrVoIP Network, VoIP, Security & AWS Cloud! > Knowledgebase

Custom Prompts for SA-100 Conference Server

Solution Answer
Applying Custom PHR File:
Backup existing PHR file from the ftproot directory \Inetpub\ftproot\tsu\phr\UCB\
Copy new custom PHR file to ftproot directory
Reboot appliance (SA-100 or SA-400)
Considerations:
Each appliance must be rebooted to upload the custom PHR file
If an appliance is managed by a DVS, the custom PHR file must be copied to the \Inetpub\ftproot\tsu\phr\UCB as well as the HQserver
If the phone system is upgraded, you must re-apply the PHR file
If you wanted to go back to the default prompts ,just replace the default file that you backedup
Each appliance must be rebooted to upload the custom PHR file:
If an appliance is managed by a DVS, the custom PHR file must be copied to the \Inetpub\ftproot\tsu\phr\UCB as well as the HQ server
If the phone system is upgraded, you must re-apply the PHR file
If you wanted to go back to the default prompts ,just replace the default file that you backedup

Additional Information:
Verification that custom PHR file has been uploaded to the appliance.
Use an SSH application such as Putty to login to the appliance. After logging into the appliance you will want to navigate to the shoretel/lib/ folder. In the following example this is done by executing the following commands.

After logging in, type cd.. followed by enter:

root@AUSTACSA100-2:~# cd ..

Verify you see the shoretel directory, type ls followed by enter:

root@AUSTACSA100-2:/# ls
README boot.tbz etc lost+found mnt root shoretel
tmp
bin cf home man opt sbin srv
usr
boot dev lib media proc selinux sys
var

Switch to the shoretel/libdirectory, type cdshoretel/lib followed by enter

root@AUSTACSA100-2:/# cd shoretel/lib/

Display all PHR files, type ls-lt*.phr followed by enter. The custom PHR file is shown as:

-rw-rw-rw- 1 admin root 1190769 May 23 14:34 en-US.phr

The timestamp should be different from the other default files.

root@AUSTACSA100-2:/shoretel/lib# ls -lt *.phr
-rw-rw-rw- 1 admin root 1190769 May 23 14:34 en-US.phr
-rw-rw-rw- 1 admin root 1429575 Mar 31 10:20 he-IL.phr
-rw-rw-rw- 1 admin root 1539421 Mar 31 10:20 it-IT.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 ja-JP.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 ko-KR.phr
-rw-rw-rw- 1 admin root 1352874 Mar 31 10:20 nl-NL.phr
-rw-rw-rw- 1 admin root 1142314 Mar 31 10:20 nn-NO.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 pl-PL.phr
-rw-rw-rw- 1 admin root 1616118 Mar 31 10:20 pt-BR.phr
-rw-rw-rw- 1 admin root 1722500 Mar 31 10:20 pt-PT.phr
-rw-rw-rw- 1 admin root 1622058 Mar 31 10:20 sv-SE.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 zh-CN.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 zh-HK.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 zh-TW.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 bg-BG.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 cs-CZ.phr
-rw-rw-rw- 1 admin root 1483689 Mar 31 10:20 da-DK.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 de-AT.phr
-rw-rw-rw- 1 admin root 1490476 Mar 31 10:20 de-DE.phr
-rw-rw-rw- 1 admin root 1098040 Mar 31 10:20 en-AU.phr
-rw-rw-rw- 1 admin root 1259341 Mar 31 10:20 en-GB.phr
-rw-rw-rw- 1 admin root 1888200 Mar 31 10:20 es-419.phr
-rw-rw-rw- 1 admin root 1649017 Mar 31 10:20 es-ES.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 fi-FI.phr
-rw-rw-rw- 1 admin root 769006 Mar 31 10:20 fr-CH.phr
-rw-rw-rw- 1 admin root 1507139 Mar 31 10:20 fr-FR.phr
root@AUSTACSA100-2:/shoretel/lib#
 
Was this article helpful? yes / no
Related articles ShoreTel MySQL database backup and restore
Article details
Article ID: 35
Category: ShoreTel
Rating (Votes): Article rated 3.0/5.0 (16)

 
« Go back