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Migrating ShoreTel ECC to New Platform with New IP Address

Solution First all the documentation for the ECC and all Agent Toolbar and Supervisor Software is on the ECC post install package, most folks miss it, but there is a folder named Documentation when you unzip the original download file. When you install it creates a Folder with A bunch of other optional software like CHAT, IRCC, Server, Agent, Supervisor and Documentation. Get the Install manual and administrator manual from that folder. Here are the files that need to be moved from the Current hardware based ECC: you file structure may be different! C:Program FilesShoreTelContact Center ServerAgents C:Program FilesShoreTelContact Center ServerIVR C:Program FilesShoreTelContact Center Serverbackup Take the recent backup you just performed and copy the ecc_db_master.sql file to the following: C:Program FilesShoreTelContact Center ServerDBProvider Then open a command window and navigate to C:program filesShoreTelContact Center ServerDBProvider and run the load_master_db.bat file. This batch file will load the file into the ECC db. This may take up to 1 hr or more. Once the batch file has completed then you can restart the ShoreTel Contact Center service and the ECC should be back online. Here is a full description of process: Create a temp folder called ECC Backup and move these files/folders to the new platform (excluding the Contact Center Database) Agent Configurations (C:\Program Files\ShoreTel\Contact Center Server\Agents) – This folder contains all configurations for Agent Toolbar, and is crucial if you have any screen pop configurations. Active Database (C:\Program Files\ShoreTel\Contact Center Server\DBProvider\data\ecc) –This folder contains the active Contact Center database. The files in this folder should not be touched or backed up while the Contact Center MySQL service is running. Doing so can corrupt the database or cause a service outage. IVR Voice\Wave Files (C:\Program Files\ShoreTel\Contact Center Server\IVR) – All of the sound files for the Contact Center IVR applications and announcement plans reside in this folder. This includes both custom files and the default language files included with Contact Center. Please note: If possible you would like to migrate to a server that has the exact same file structure and drive structure as the system you are migrating away from. The message files in the ECC can either be direct or indirect therefore if you drives/folders are not the same you will have to go through all your GCCS scripts and point the wav file to the new folder/drive directory Email Index (C:\Program Files\ShoreTel\Contact Center Server\bin\EMAILS.DAT) – If your Contact Center system is configured for email routing, this file contains the index of all of email currently downloaded by Contact Center. Email Storage (C:\Program Files\ShoreTel\Contact Center Server\Storage\Erstorage) – If your Contact Center system is configured for email routing, this folder contains the individual downloaded email files. Database Backup (C:\Program Files\ShoreTel\Contact Center Server\backup) – Contact Center automatically backs up its database to this folder by default. The backup folder contains the entire contents of the data directory in the following format: xYYYY-MM-DD-hh-mm, where x – This value will indicate the type of backup that was made d – Daily m – Monthly w – Weekly c – Configuration only backup n – Now; On-demand backup from Contact Center Director YYYY – The full 4 digit year MM – Two digit month DD – Two digit year hh – Hour of backup completion mm – Minute of backup completion In addition, your particular configuration may include components that are critical to the system, but are not part of Contact Center. These can include ODBC settings or local Microsoft Access files required by Contact Center for database integrations. Make sure you back up these components as well, according to the manufacturer’s specifications. Importantà if the customer is using CCIR, C2G or any other 3rd party DB connections, you need to make sure that you have all the information before you migrate. Once the ECC is uninstalled on the old server all the ShoreTel DB drivers and their configs are removed at the ODBC System DSN level. Also you may require passwords for this connections so ensure you have that info available prior to the migration. The DB backups can be moved prior to the migration. You cannot move the active .sql file that the ECC is currently using due to the likelihood of corrupting the data.
 
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Article details
Article ID: 41
Category: ShoreTel ECC
Rating (Votes): Article rated 3.0/5.0 (18)

 
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