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IP 655 - server unavailable

Solution

ShoreTel IP655 was unable to retrieve Voice Mail.  Pushing the VM button, the phone request password, then generated the error "the server required for this operation is unavailable".  Pushing the # key when off hook, indicated the VM server was in fact reachable.  Checking the ShoreTel Server, SMTP services were down.   Restoring SMTP services reenabled the use of th IP 655 display to retrieve VM.  Lesson learned - SMTP is used to populate the message list on IP 655 and most likely on the Model 400 phones as well.

 
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Article details
Article ID: 44
Category: ShoreTel
Rating (Votes): Article rated 3.1/5.0 (15)

 
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