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ShoreTel SIP Trunk Article rated 3.0/5.0
Shoretel requires that all call setup and RTP happen within a private address space.  For this reason, a ShoreTel SIP trunk can not be integrated to a ITSP or another PBX using a publis ip addres...
ShoreTel Registration Messages in IPCS Log Article rated 3.0/5.0
SAMPLE OF SUCCESSFUL SIP PHONE REGISTRATION WITH Shoregear switch at ip 192.168.145.254 and SIP extension $8449.   7/17/2012 13:03:21.680 <551> <1800:3136> Processing SIP-Phone regi...
ShoreTel Digest Authentication Article rated 3.2/5.0
Through Version 12, ShoreTel does not support Digest Authentication in which the ShoreTel SIP trunk registers with the ITSP or other PBX.    The ShoreTel Trunk Group definition provides...
SIP FAQ & INFO Article rated 3.0/5.0
    SIP is the internet standard for real time voice and video communication. SIP (Session Initiation Protocol) was developed by the IETF and published as RFC 3261.   SIP is an inte...
SAMPLE TRIXBOX TRUNK CONFIG FOR SHORETEL SIP TIELINE Article rated 3.0/5.0
TrunkOut>SG90host=10.1.4.21type=peerdtmfmode=infodisallow=allallow=ulawcanreinvite=nodirectmedia=nonat=noqualify=yescontext=from-internalsecret=mysecretsetvar=KEEPCID=TRUEinsecure=port,invitedefaul...
ShoreTel MySQL database backup and restore Article rated 3.3/5.0
    Backup   Configuration DB:   Open a command line prompt and type:   CD C:\program files\shoreline communications\shoreware server\MySQL\MySQL server 5.0\bin
ShoreTel PORT List Article rated 3.0/5.0
ShoreWare Server: UDP: 5004 for voice packets UDP: 5440 (request and response) Location Service Protocol
No Auto Attendant or VM to outside Callers with ShoreTel on Vmware Article rated 3.0/5.0
The server running version 12 of ShoreTel had been moved to a Vmware environment, after which outside callers received "no audio" when connect to the Automated Attendant or Voice Mail. Int...
Setting QOS on ShoreTel Phones Article rated 3.2/5.0
Call Quality issues on VOiP phones can be hard to troubleshoot, and even harder to fix. It doesn't help when everyone notices it and complains about it to you regularly. Luckily this guide will teac...
ShoreTel Hunt Group Limitations Article rated 3.1/5.0
Hunt groups allow you to route calls to a list of extensions. Hunt groups can be accessed via an extension, DID, and/or DNIS mappings. Hunt groups are supported by ShoreGear switches and remain availa...
ShoreTel System Capacity Version 10+ Article rated 3.2/5.0
Phones Show "Availalbe" but can not be assigned to a user Article rated 2.9/5.0
When ShoreTel phones come up on the network, they register with the ShoreWareDirector and appear in the IP phone database. Generally you can see these phones either under the IP Phones Link, or by se...
How to Change ShoreTel HQ Server IP Address without re-install Article rated 3.2/5.0
To change the Headquarters Server IP address without reinstalling ShoreTel perform the following: Login to ShoreTel Director, select “Application Servers…”, then select “HQ / DVS”, next select th...
How to Setup Smart Host - ShoreTel or CISCO Article rated 3.2/5.0
 
Spoof Mac to enable ShoreTel License to run on new server Article rated 3.0/5.0
Change the MAC address in Windows Go to Start -> Control Panel. Double click on Network Connections (inside Network and Internet Connections category in Windows XP). The, right click on the act...
Custom Prompts for SA-100 Conference Server Article rated 3.0/5.0
Answer Applying Custom PHR File: Backup existing PHR file from the ftproot directory \Inetpub\ftproot\tsu\phr\UCB\ Copy new custom PHR file to ftproot directory Reboot appliance (SA-100 or SA-400)...
ShoreTel to CISCO SIP Trunk Configuration Article rated 3.1/5.0
Shoretel Side: Create SIP ports on your Switch (assuming you already added a switch to director) 1. Log into ShoreTel Director 2. Navigate to Administration > Platform Hardware... > Voice...
Communicator points to HQ or DVM? Best Practice Article rated 3.0/5.0
Our Best Practice recommendation is to always point the Communicator client to the Headquarters server. Then the first time the clients connect they will be automatically redirected to their “Home Ser...
ShoreTel on CISCO Switches using LLDP Article rated 3.0/5.0
There are two possible ways to set up Shoretel phone in a Cisco switching environment. You can either run LLDP or set the port as a trunk. LLDP – As of “12.2(37)SE” LLDP is supporte...
IP 655 - server unavailable Article rated 3.1/5.0
ShoreTel IP655 was unable to retrieve Voice Mail.  Pushing the VM button, the phone request password, then generated the error "the server required for this operation is unavailable".  Pushi...
Setup Paging on ShoreTel Article rated 3.2/5.0
Group paging is pretty simple to set up, whereas overhead paging can be just about as complicated as you want. Set Up Group Paging Group paging is where you dial an extension and it opens up the int...
Import WAV files into ShoreTel VM Article rated 3.0/5.0
ShoreTel Cyberoam
How to Setup ShoreTel Softphone Article rated 2.8/5.0
Setting Up A User to Use The Soft Phone Step 1 – Go to the user’s account under Shoreware Director. Step 2 – Enable the soft phone for this user.
ShoreTel Data Backup Article rated 3.0/5.0
Scenario I want to make a disaster recovery copy of my ShoreTel data so in case our server goes down we are ready to fall back to a working issue. Resolution There are multiple ways to perform a ba...
TroubleShoot Smart Host Config (ShoreTel or CISCO) Article rated 3.0/5.0
In Shoreware Director under Sites, the SMTP Relay should be set to the IP address or server name of the Windows Server you want to be the SMTP Relay. Typ
User Import Notes Article rated 3.2/5.0
Copy the DBImportSample.csv file from the ShoreTel server: C:\Program Files\Shoreline Communications\Shoreware Server At a minimum, the following fields must
How to Read ShoreTel TMSNcc logs Article rated 3.6/5.0
Shoretel burnflash Article rated 3.0/5.0
Sometimes when ShoreTel ShoreGear switches connected to infrastructure might have old version of the firmware. In theory
Enable ShoreTel Communicator Debug Article rated 3.6/5.0
     
How to setup a ShoreTel softphone - Aron Article rated 3.6/5.0
How To Use The Soft Phone On ShoreTel Communicator Yes! You can use the ShoreTel system entirely on
Enable ShoreTel telnet to cli command Article rated 3.6/5.0
Newer switches require SSH, but older ones enable telnet.   First, you have to enable telnet as the switches have a security that keeps folks from telnet directly: To enable telnet on a ShoreTel switc...