Fixed-Fee Packages

Know What You're Paying For, Before You Pay For It.

Flat rate pricing, no surprise change orders.

Whatever you are running today, DrVoIP works on a fixed-fee basis: a defined scope, a number before we start, and no change orders that show up after the work is already done. Start with the foundation you need today, then add the modules below only once you know which one actually solves a problem.

Book a Discovery CallBrowse the Packages
5 Days
To launch the fixed-fee foundation
8
Optional modules you add only when ready
1 Quote
One number before we start, not after
Consultant reviewing package checklists beside a handshake and fixed-fee agreement

Standard Consulting Partner since 2017

The Starting Point

The Quickstart Foundation

Every package on this page starts here. A defined scope keeps the schedule short, the price predictable, and the deployment useful from day one.

  • Amazon Connect deployed in your AWS account, five business days after scope approval
  • Voice and English-language launch, with one to three customer service queues
  • Five agents and one supervisor, configured from reusable templates
  • Core contact flows: greeting, business hours, queue treatment, voicemail, callback
  • Testing, an as-built system diagram, and a narrated handoff walkthrough

CRM integrations, custom applications, additional channels, and AI are scoped separately. That is not a hidden cost, it is the eight packages below.

Book a Discovery CallSee the Full 5-Day Scope

Build On The Foundation

Choose the packages that solve your next problem

You do not need to buy a full transformation program on day one. Once the foundation is live, add the capabilities that produce the clearest return, each scoped and quoted as its own fixed fee.

01/08

Digital Channels and Customer Access

Best for: Giving customers more ways to reach you beyond the phone.

  • Web chat, SMS, messaging, and video experiences
  • Additional languages and localized customer journeys
  • Outbound notifications, reminders, and campaigns
  • Secure handoff between channels and human agents
Add to My Scope
02/08

CRM and Business-System Integration

Best for: Cutting duplicate entry and giving agents context in one place.

  • Salesforce, Zoho, Zendesk, and other CRM or ticketing platforms
  • Screen pops, customer lookup, and case creation
  • Automated contact records, dispositions, and follow-up tasks
  • Integration with scheduling, billing, or internal business systems
Add to My Scope
03/08

Conversational AI for Voice and Chat

Best for: Answering routine questions without a long phone menu.

  • Natural-language voice and chat assistants for focused use cases
  • Answers grounded in approved policies, FAQs, and knowledge content
  • Customer authentication where appropriate
  • Human fallback with conversation context preserved
Add to My Scope
04/08

Real-Time AI Agent Assist

Best for: Helping agents find the right answer faster.

  • Suggested answers and relevant knowledge during live conversations
  • AI-assisted search across approved internal content
  • Automatic call summaries and recommended disposition notes
  • Faster onboarding support for new agents
Add to My Scope
05/08

Intent-Based Routing

Best for: Reducing transfers and improving first-contact resolution.

  • Understands what a customer needs, not just which menu option was pressed
  • Distinguishes similar but operationally different requests
  • Uses customer type, history, and business rules to choose the right queue
  • Preserves context so customers do not have to repeat themselves
Add to My Scope
06/08

Knowledge AI

Best for: Surfacing answers that already exist in your manuals and policies.

  • AI grounded in your approved documents and knowledge sources
  • Consistent answers for customers, agents, and internal teams
  • Controlled source content, permissions, and governance
  • Works for contact centers, customer portals, and internal help desks
Add to My Scope
07/08

Conversation Intelligence and Automated Quality

Best for: Turning recordings and transcripts into management insight.

  • Automatic summaries, call-reason classification, and trend discovery
  • Quality signals and automated scoring against defined criteria
  • Escalation pattern and customer friction detection
  • Dashboards aligned to handle time, first-contact resolution, containment, and satisfaction
Add to My Scope
08/08

Amazon Connect AI Agents and Agentic Automation

Best for: Moving beyond answers to completing approved tasks.

  • AI agents that gather context and choose an approved next step
  • Create or update cases, schedule appointments, trigger follow-up workflows
  • Human review and approval for sensitive or high-impact actions
  • Guardrails, auditability, and escalation paths built around your risk tolerance
Add to My Scope

How To Think About AI

AI for answers. AI for action.

Conversational AI helps a customer or employee get the right answer. Agentic AI goes a step further: it can take an approved action using the systems and rules you provide. The most effective design often combines both.

Answers

Conversational AI

The AI understands the request and finds trusted information.

  • Grounded in your approved policies and knowledge content
  • Natural voice and chat, not a phone-menu maze
  • Hands off to a person when judgment is needed

Action

Agentic AI

The AI completes the permitted task inside your systems.

  • Creates cases, books appointments, triggers workflows
  • Operates inside the guardrails and approvals you define
  • Escalates anything sensitive or high-impact to a person

DrVoIP does not recommend automating every interaction. Complaints, disputes, policy exceptions, and high-emotion conversations usually need a deliberate human path. We start with narrow, measurable use cases, establish a performance baseline, and expand only after the first implementation proves its value.

What makes DrVoIP different

DrVoIP combines hands-on Amazon Connect engineering with practical AI design. The Quickstart has a defined scope and fixed deployment fee, while optional work is clearly scoped around the business outcome you want to achieve. You get direct guidance on architecture, tradeoffs, guardrails, and operating impact, not a generic bot demo or an open-ended consulting engagement.

Not Sure Where to Start?

Get an AI Performance Fit Check

We will identify a focused use case, the systems and knowledge it requires, the human fallback path, and the measures that will show whether it is working, before you commit to a module.

Request a Fit Check

Common Questions

Frequently asked questions

No. The fixed-fee foundation gets your voice environment live first. Every package on this page, digital channels, CRM integration, conversational AI, and the rest, gets added afterward, once you know from real call data which one actually solves a problem.

We do not publish a blanket number, because a CRM integration for a five-agent team and one for a fifty-agent team are not the same project. Each module is scoped on a short call and quoted as its own fixed fee before any work starts, the same promise as the foundation itself.

Conversational AI answers a question: it understands what a customer is asking and responds using your approved content. Agentic AI takes the next step and acts on it, creating a case, scheduling an appointment, or triggering a workflow, inside the systems and guardrails you define. Most teams start with the first and add the second once it earns trust.

Start with an AI Performance Fit Check. We look at your call drivers, agent effort, and knowledge quality, and tell you which single module would move the needle first, before you spend anything on it.

No. Complaints, disputes, policy exceptions, and high-emotion conversations usually need a person. We start with narrow, measurable use cases, prove the value, and expand from there, rather than automating everything at once.


Further Reading

More on packages, integrations & AI

Contact center headset icon

Lex a conversational voice interface for Amazon Connect call trees.

, , ,
Historically touch tone "call trees" have over populated the IVR landscape prompting callers to "Press 1 for this and Press 2 for that". This has been the standard since the first half of the last century! You would think that in the 21st century…
Helpful tips letter tiles

DrVoIP Amazon Connect Tech Tip - LEX Bot Versions!

, ,
Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting away from Touch Tone Call Tree IVR systems!  Really, are you not tired of "Press 1 for this and Press 2 for that"?   I know I am at every…
Contact center headset icon

Amazon Connect Email Routing using Dextr.Cloud

, , ,
The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to a voice call, an incoming email message is routed to the next available in the queue assigned for email.   Dextr…
Tips and tricks smartphone illustration

Advanced Post Call Survey using Amazon Connect and LENS!

, , ,
Post Call Survey configurations Configuring a post call survey in Amazon Connect is very straight forward and many others have outlined strategies for doing such a configuration.    The usual strategy typically prompts the caller to enter…

Why natural conversation beats another press-1-for-this menu, and how Lex replaces the call tree.

Connecting Salesforce, Zoho, and other CRM platforms to a custom agent softphone interface.

Why connecting a contact center to the rest of the business takes real engineering, not just basic setup.

A practical look at managing Lex bot versions as a conversational AI flow matures past its first release.

Extending a voice-first deployment into email as a properly routed digital channel.

Replacing the old press-1-to-5 survey with sentiment analysis for a real read on call quality.

Lex, a Conversational Voice Interface for Amazon Connect Call Trees

Amazon Connect CRM Integrations and Custom Phone (CCP)

Amazon Connect Custom Integration Tools

Tech Tip: Understanding Lex Bot Versions and Alias

Amazon Connect Email Routing

Advanced Post Call Survey Using Amazon Connect and Lens

Conversational AI

CRM Integration

Integration

Conversational AI

Digital Channels

Conversation Intelligence


Ready to see your package, itemized?

Book a discovery call and we will scope the fixed-fee foundation plus any modules that make sense, so you see the full price before we touch your AWS account.

Book a Discovery Call
844-4DrVoIP (844-437-8647)grace@drvoip.com

FREE GUIDES & CHECKLISTS

Take a useful next step.

Free resource Downloadable resource

Amazon Connect 5-Day Quickstart Checklist

Plan the five-day rollout, from requirements and call flows to agent setup, testing and handoff.

2025 checklist; includes the original five-agent, one-supervisor scope.

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