Real results from real deployments.
No composites, no anonymized "a leading company in their industry." These are the two clients we can name, with the people who ran the project, the numbers behind the deployment, and their own words about what changed.
Standard Consulting Partner since 2017
Marketing for financial services
A marketing firm serving the financial services community, with five core service centers across the Western United States.
“DrVoIP and team are very knowledgeable on AWS and specifically in our case the Connect product. DrVoIP was able to build out a brand new call flow for our main business and several other phone systems brought in through acquisition. The team met with us, gained understanding of our needs, and implemented a solution exceeding expectations. The cost savings of moving to AWS Connect has been huge and we look forward to a continued relationship with DrVoIP and taking advantage of new features in Connect!”
Accenture Federal Services
An Accenture Federal Services company that moved off a ShoreTel deployment as part of a broader shift to Microsoft Skype for Business.
“We determined to leave our ShoreTel deployment behind and migrate to a cloud solution that includes Microsoft Skype for Business, but we still needed a call center to replace our ShoreTel Workgroup application and we felt AWS Connect could do the job.”
“DrVoIP has taken a very hands on approach to implementing our needs as we work to develop a replacement helpdesk solution. Our Helpdesk staff is very particular in their demands and DrVoIP has shown great flexibility in producing or adapting solutions to meet these. Additionally they provide regular status updates are always available to hop on a conference call to hash out any issues. Additionally I feel their knowledge of both the AWS product as well as our previous product (ShoreTel) has been a great asset in easing the transition, as they already know how our current solution works and what we will want from AWS in regards to mimicking certain features.”
Start Here
FMG Suites and ASMR both started with a discovery call and a warm port plan. The next case study on this page could be yours.
FMG Suites and ASMR are the two we can walk through in full detail. Here is what a few other real clients have said.
“He provided remediation for a VoIP implementation with major call quality and reliability issues, bringing it to a consistent 99.995% call quality and availability.”
“We wasted a month trying to DIY Connect. DrVoIP had us live in 4 days, with full IVR.”
“From watching his YouTube videos, we engaged Peter on numerous contact center projects, including migrating a portion of our Cisco UCCX contact center into AWS.”
Are FMG Suites and ASMR real clients, or composites?
Real. Both are named companies with named people who signed off on the quotes attributed to them: Sean Kennedy at FMG Suites, and Jason Agcaoili and Brian Cox at ASMR. Nothing on this page is a composite or an anonymized "leading company in their industry."
Why only two full case studies?
DrVoIP is a small, hands-on team, not a firm that runs hundreds of deployments a year. We would rather publish two real, named, detailed accounts than pad this page with vague success stories we cannot back up. The "More From Real Clients" section further down has a few more voices who preferred a short quote over a full published account.
Will our deployment actually go this smoothly?
Both migrations used the same warm port method: temporary numbers go live on the new system while the old one keeps running, and nothing switches over until it is proven. That is the same process described on our Migration page, not something unique to these two clients.
How long before we could have our own case study?
The deployment itself is five business days for the fixed-fee Quickstart foundation. What we would actually write up depends on what you integrate and what results you see afterward, which is a longer conversation than the deployment itself.
How do we become the next case study?
Book a strategy call. We will look at what you are running today, whether a warm port migration applies, and what a realistic timeline looks like, the same starting point FMG Suites and ASMR had.
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Peter
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Peter2017-03-25 15:56:392017-03-25 15:56:39A Five9 Call Center "cloud" migration success story!
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Peter
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Peter2025-05-14 09:14:272025-05-14 09:19:12Why work with DrVoIP?An earlier migration account from DrVoIP's archives: a 5,000-call-a-day center moved to the cloud on a 90-day timeline.
A quick look at what it is actually like to work with DrVoIP on an Amazon Connect deployment.
Migration Story
About DrVoIP
Book a strategy call and let's map out what a warm port migration or a fixed-fee deployment looks like for you. No obligation, just a real plan.