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WTF is a DNIS Map?
Route by DNIS? A common call center request is to provide a custom greetings or route a call to a [...]
Amazon Connect adds a CRM package?
Is Amazon building a CRM Competitor? Amazon Connect continues to innovate and is adding new features at an accelerated rate.  [...]
Deploy an Amazon Connect Contact Center for $195?
Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in [...]
Adding Video to your Amazon Connect Contact Center
Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information!   I remember [...]
Powerful Amazon Connect Call Back from Queue Configuration Strategies!
The Amazon Connect Call Back from Queue Dilemma! Assume you have a call center that follows the sun from coast [...]
Building an "Appointment Reminder and Phone Tree" using Amazon Connect!
The Phone Tree Concept Phone Tree's are have a wide range of use cases from emergency notification alerts, to social [...]
Amazon Connect Call Center Frequently Asked Questions!
We offer an illustrated Detailed Planning guide for outlining the issues you need to should consider if you are designing [...]
Amazon Connect - Start/Stop/Pause/Resume voice recording?
Recording and Analytics While configuring Amazon Connect contact flows you will find a "SET Recording and Analytics?  step that you [...]
Amazon Connect - Play Pre-Recorded messages to remote Voice Mail?
Recorded Message Use Case In an outbound  call center an agent may make several hundred phone calls each and every [...]
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