Blog Resources
Absolutely free
Business Managers
Technical Managers
What are Amazon Connect "soft" Limits?
Only Ten Phone Calls? If you are attempting to setup an Amazon Connect instance you need to understand some limiting [...]
Amazon Connect CRM Integrations and Custom Phone (CCP)
Call Center Integration It is rare to find a call center that does not have an integration requirement.  Sometimes the [...]
Amazon Connect "Auto Post Call Customer Survey"?
Most frequently asked Question about Amazon Connect this week! At a time when we are buried building "work at home" [...]
Give Amazon Connect Phone system features with "Dial by Name" functionality
Press 1 for.... Why? It is the 21st Century and there are two technologies that are still in use: Fax [...]
Amazon Connect Configuration - Tutorial Video!
Basic Amazon Connect Configuration Guide If you are interested in learning how to configure Amazon Connect, this guide will walk [...]
Dextr adds Global Quick Connects for Amazon Call Centers!
  Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out [...]
Amazon Connect - Can Agents log in and out of individual Queues?
Agents in Multiple Queues One of the more requested features among call center managers is to freely move Agents in [...]
What your home WiFi and Smartphone are telling the entire planet!
Geo-location Wifi databases? How many of you are aware that there are maps, accessible to the public that show your [...]
Amazon Connect & Dextr now support Chat
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience [...]
Amazon Connect Deep Call Back Option! - a lesson in Contact Attributes
The Call Back Dilemma ! It is now common place to hear an option while you are on hold in [...]
Amazon Connect - A Voice Mail Solution!
What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out [...]
Amazon Connect - Is today a Holiday?
Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see [...]
1 2 3 4 5 35