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Configure Amazon Connnect for SSO using Microsoft Azure
Azure AD Configuration There is work that needs to be done on both sides and typically two different engineers will [...]
Amazon Connect Lets folks text a request for call back!
Is Call Back from Queue really that smart an option? Would of the current strategies for managing a customer interaction [...]
Dextr has a new Agent Performance Widget!
The Dextr agent dashboard for Amazon Connect has always had a real time metric display on its home screen.  The [...]
What are Amazon Connect "soft" Limits?
Only Ten Phone Calls? If you are attempting to setup an Amazon Connect instance you need to understand some limiting [...]
Amazon Connect CRM Integrations and Custom Phone (CCP)
Call Center Integration It is rare to find a call center that does not have an integration requirement.  Sometimes the [...]
Amazon Connect "Auto Post Call Customer Survey"?
Most frequently asked Question about Amazon Connect this week! At a time when we are buried building "work at home" [...]
Give Amazon Connect Phone system features with "Dial by Name" functionality
Press 1 for.... Why? It is the 21st Century and there are two technologies that are still in use: Fax [...]
Amazon Connect Configuration - Tutorial Video!
Basic Amazon Connect Configuration Guide If you are interested in learning how to configure Amazon Connect, this guide will walk [...]
Dextr adds Global Quick Connects for Amazon Call Centers!
  Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out [...]
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