Amazon Connect Call Center Planning
Basic Amazon Connect Configuration Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business [...]
The ROI of the Dextr Dashboard for Amazon Connect Call Centers!
Amazon Connect the Call Center! Amazon Connect allows you to tap the very rich library of AWS Services including AI, [...]
DrVoIP named Amazon Connect Service Delivery Partner
For Immediate Release! DrVoIP Achieves the Amazon Connect Service Delivery Designation May 15, 2019 DrVoIP announced today that it has [...]
Understanding Amazon Connect Call Center Pricing!
Amazon Connect Basic Pricing Model Even the most hostile competitor will grant that Amazon has changed the pricing game in [...]
What makes up a basic Amazon Connect Call Center?
Simplicity! Clearly the self service configuration of an AWS Connect instance is easy enough for a call center supervisor to [...]
Why would you text a picture to your Amazon Connect call center?
If you have ever worked in a help desk technical support role in a call center environment, you have always [...]
IT First Responder SMS Hotline!
If you work in an enterprise IT environment as a team member you know the drill for a system down [...]
Amazon Connect Configuration Best Practices – Part 3 After Hours Call Flow with SMS!
Providing options for callers to you contact center after normal business hours is always a good practice. Our standard “after [...]
Amazon Connect Configuration Best Practices – Part 2 Customer Queue Flow
Making the caller “comfortable” while waiting in queue for the next available agent is the primary role of a “customer [...]
Amazon Connect Configuration Best Practices – Part 1 Main Greeting options
Every Call Center is in fact unique, but the all share a common theme that can be encoded for recreating [...]
Amazon Connect Forced Release Behavior Option
Sometimes it is better to give folks what they want, rather than what they need! Over the years of working [...]
Amazon Connect voice prompts with POLLY text to speech.
One of the most challenging implementation tasks for an implementation engineer or application developer is getting the client stake holders [...]