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Amazon Connect Arrange a Call Back from Queue?
Setting up options for Callers waiting in Queue for "the next available representative" often include offering a call back option. [...]
Amazon Connect replaces ShoreTel Workgroups with the Dextr Dashboard!
Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP [...]
Dextr a Customized Agent Dashboard for #Amazon Connect Call Center!
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements!   One of [...]
Front End your Call Center with Twilio Appointment Reminder!
Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in [...]
Why your call center needs "TEXT" solutions!
21st Century Call Centers still operate with 1980 business models! I have been working with inbound call center for some [...]
The Achilles Heel of all Cloud Based Call Centers!
The Cloud Call Center Problem Statement! A very common call center requirement is the ability to route a call based [...]
DrVoIP CISCO CIPTV2 CCNP Collaboration 300-075 Study notes!
OverView of 300-075 Content Like many other working VoIP Engineers, I have had to upgrade my CCNP yet again. The [...]
Amazon Connect Call Center Deployment Check List!
Building an AWS Call Center is the definition of a "Disruptive" technology"!
AWS Connect - A Game Changer! It has been almost a year since we first took a look at the [...] Browser Based Call Center featuring Video Chat & Screen Share!
Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired [...]
Why Arlo by Netgear Sucks so bad!
Arlo on the down low! If you are considering Arlo for real time security and door answering, you will be [...]
WTF is Ngrok?
Ngrok better than sliced bread! As a software engineer developing telecom based web applications, testing and validating software can be [...]
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