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Why your call center needs "TEXT" solutions!
21st Century Call Centers still operate with 1980 business models! I have been working with inbound call center for some [...]
The Achilles Heel of all Cloud Based Call Centers!
The Cloud Call Center Problem Statement! A very common call center requirement is the ability to route a call based [...]
DrVoIP CISCO CIPTV2 CCNP Collaboration 300-075 Study notes!
OverView of 300-075 Content Like many other working VoIP Engineers, I have had to upgrade my CCNP yet again. The [...]
Amazon Connect Call Center Deployment Check List!
Building an AWS Call Center is the definition of a "Disruptive" technology"!
AWS Connect - A Game Changer! It has been almost a year since we first took a look at the [...] Browser Based Call Center featuring Video Chat & Screen Share!
Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired [...]
Why Arlo by Netgear Sucks so bad!
Arlo on the down low! If you are considering Arlo for real time security and door answering, you will be [...]
WTF is Ngrok?
Ngrok better than sliced bread! As a software engineer developing telecom based web applications, testing and validating software can be [...]
Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX
Merging Systems is fun and easy? In a world of swirling mergers and acquisitions,  IT organizations are expected to integrate [...]
An IP Blue soft-phone tool kit for serious CISCO voice engineers!
The trials of a Call Center Engineer! As a consulting engineers, we spend a lot of time working remotely over [...]
CUBE SIP Header Matching - Extracting DNIS from a Toll Free Number!
The Problem - Call Forwarding DNIS to Toll Free Numbers Recently we were presented with a new challenge while deploying [...]
AWS Connect Contact Center - Our First Impressions & Demo!
How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago [...]
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