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Amazon Connect Deep Call Back Option! - a lesson in Contact Attributes
The Call Back Dilemma ! It is now common place to hear an option while you are on hold in [...]
Amazon Connect - A Voice Mail Solution!
What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out [...]
Amazon Connect - Is today a Holiday?
Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see [...]
DrVoIP Amazon Connect Tech Tip - LEX Bot Versions!
Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting [...]
Facebook Marketplace Ebay Scam!
The Famous Facebook Marketplace Scam! It seems that some folks on the planet have nothing better to do than figure [...]
Amazon Connect Tips, Tricks and Trouble Shooting!
What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that [...]
A Call Center for Cheap, Penny Pinching, Tightwads on a budget!
We Design, Deploy, Service and Customize Amazon Connect! Since 2008 DrVoIP had been working  in the support of VoIP based [...]
Amazon Connect Email Routing using Dextr.Cloud
The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to [...]
Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!
Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us.  [...]
Amazon Connect Call Center Planning
Basic Amazon Connect Configuration  Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business [...]
The ROI of the Dextr Dashboard for Amazon Connect Call Centers!
Amazon Connect the Call Center! Amazon Connect allows you to tap the very rich library of AWS Services including AI, [...]
DrVoIP named Amazon Connect Service Delivery Partner
For Immediate Release! DrVoIP Achieves the Amazon Connect Service Delivery Designation May 15, 2019 DrVoIP announced today that it has [...]
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