“The Human use of Human Beings” by Norbert Wiener had I profound effect when I first read it as a young engineer back in the second half of the last century. Applying AI based automation to repetitive tasks like looking up order status, or answering frequently asked questions is not only smart, it frees your human resources for customer support that only a human can do! Due to intense competition, modern day businesses have no option but to streamline their operations. The most useful integration of AI with business functions has been in the form of Chatbots.
Chatbots are computer programs which have been designed and programmed to perform specific business tasks with ease. Once a chatbot is programmed and deployed, it eliminates the need for human intervention in that particular task. Various technologies are present in the market for the development of customized chatbots, one of the most famous being Amazon Lex.
About Amazon Lex
Coming from the house of Amazon, Amazon Lex is a service for building conversational interfaces through voice and text inputs. These interfaces can be embedded and integrated with a wide range of platforms. With Amazon Lex, you can now access the same deep learning technologies that power Alexa. You can use this platform to develop customized and highly specialized chatbots to interact with your customers efficiently. With its pay for what you use the feature, you only need to pay for the features which you use instead of the entire program.
Features of Amazon Lex for Chatbot Development
Incorporating the same powerful deep learning technologies that power Amazon Alexa, Amazon Lex is one of the most robust chatbot development programs out there. Its unique features make it highly popular with users and developers alike. Here are some of the critical elements of Amazon Lex that you must know about
Automatic speech recognition
With this unique deep learning feature, Amazon Lex enables you to develop chatbots that offer highly engaging user experiences. This functionality allows you to initiate lifelike conversations with your customers and effectively engage them.
Natural language understanding
The unique in-depth learning feature of Natural Language Understanding enables your chatbot to understand the intent of the chat. It allows delivering a highly interactive user experience based on human-like conversations.
By allowing you to master the sophisticated techniques of automatic speech recognition and natural language understanding, Amazon Lex enables you to define new product categories. It is achievable through the conversational interfaces available to the users.
Amazon Lex is a fully managed service with the feature of automatic scaling. It relieves from the responsibility of the management of infrastructure. You have to only pay for the features that you use. There is no need of an upfront fee.
Advantages of Amazon Lex for Chatbot Development
With its unique features and fantastic functionality, Amazon Lex offers numerous advantages to users looking to develop chatbots with this technology. Here are some of the significant benefits that you can enjoy with Amazon Lex for Chatbot development
- Easy to use console that makes the whole process seamless
- Minimal inputs required from your side as it has a natural language model.
- Deploy your chatbots directly from Amazon Lex console.
- Seamless integration with a wide range of applications and platforms.
- Minimal human intervention required post deployment.
- Fully managed service scalable as per requirements.
- Easy integration with numerous AWS platforms.
- Flexible to be used for any business function that you require.
- Cost effective solution for bot development.
- Pay what you use” minimized initial investment requirements.
DrVoIP can help you
We offer you a wide range of services for chatbot development, including Amazon Lex. We leverage our expertise and knowledge of Amazon Lex to create highly interactive and unique chatbots for your business. Our team of expert coders, programmers and developers have more than 50 years of collective experience in chatbot development with Amazon Lex.
We are always willing to partner you in your chatbot requirements. Get in touch with us now and let us take your business to greater heights.