Articles about Company & Perspectives.

AWS Sidewalk connectivity illustration

“Congratulations, You’re Infrastructure: AirTags, Sidewalk, and the Price of ‘Free’ Privacy”

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You are now part of a global communications network… and nobody offered you stock options. In a previous post, we talked about Apple AirTags and the “Find My” mesh network – that magical trick where a tiny coin-sized device can be…
Cybersecurity training and certification illustration

Why work with DrVoIP?

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Quick overview of what it is like to work with DrVoIP along with a brief history of Amazon Connect Campaign dialer!
Marketplace telephone illustration

Facebook Marketplace Ebay Scam!

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If Facebook and Google are so all knowing, how do they allow rip offs like this to not only exist, but profit from?
DrVoIP 2019 Amazon Connect Service Delivery Partner certificate

DrVoIP named Amazon Connect Service Delivery Partner

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For Immediate Release! DrVoIP Achieves the Amazon Connect Service Delivery Designation May 15, 2019 DrVoIP announced today that it has achieved the AWS Service Delivery designation for Amazon Connect, recognizing that DrVoIP improves…
Arlo logo

Why Arlo by Netgear Sucks so bad!

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Arlo on the down low! If you are considering Arlo for real time security and door answering, you will be very, very  disappointed.   The response time is just to long!   If you just want to have a record of what happen and can…
Web browser window collage

The Browser Wars taking control of “hosted” applications!

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“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become!  The desktop warfare, in our opinion, is really getting out of control!  You would think that you can use…
Desk telephone handset photograph

The sad sound of a silent voice

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Since late 1998, I have had the pleasure of working with the wonderful folks at OnHoldAdvertising!  The husband and wife team of Brent Brace and Karen Kelly have produced literally millions of voice prompts for thousands of systems throughout…
Contact center terminology word cloud

Top 5 Trends Transforming your Contact Center!

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The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react.   Most contact centers are still using 1990 thinking in a 2020 world!  The adoption rate of Smartphones,…
WebRTC browser communications illustration

WebRTC to change the Contact Center For Ever! Enter Amazon Mayday Button!

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Last month we wrote that we believed that webRTC had the potential to change the business communications landscape forever especially as it related to contact centers!  Little did we know that in less than a month, Amazon would do just that…
Call center headset cartoon

Will Technology Kill the Call Center?

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We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into a call center with a Smartphone visual menu.   This  blog received a lot of interest and the follow on questions clearly indicated…
Low battery indicator

The iPhone 4S Battery Drain Mystery!

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My brother came from New York to visit with me in San Diego over the Thanksgiving Holiday.  During his visit, he was frustrated by the fact that his brand new iPhone 4s battery could not last through the day! I did not pay to much attention…
Low battery indicator

Trends - Part 3 The Growth of WiMax

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The key word in wireless is “mobility”. Broadband wire line, WiFi, WiMax and even dial-up are technology enablers that provide a solutions for the increasing need to be “connected”. There are issues with each one: broadband service…

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