Multi-vendor Telephony articles within Legacy Services.

ShoreTel and Cisco comparison logos

Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX

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Merging Systems is fun and easy? In a world of swirling mergers and acquisitions,  IT organizations are expected to integrate the different systems so that they all work together.   In the world of  IP PBX systems, that might result in having…
ShoreTel and Cisco comparison logos

Compare CISCO and ShoreTel "dial plans" and "calling priviledges"!

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What is a route or dial plan? Most if not all phone systems provide for route plans and calling or "class of service" privileges.   The dial plan defines the over all numbering system used through out the system.  For example, how many digits…
Multilingual contact center scripting editor

Can you create a "killer" Contact Center Script?

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Most Scripting engineers working with Contact Center deployments built on CISCO UCCX, ShoreTel ECC, or Avaya have amassed a collection of script subroutines.  These subroutines are used over an over, from script to script to avoid having to…
iPhone Android and Windows phones

Sending Text Messages to your Shoretel ECC or CISCO UCCX Contact Center?

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We recently had an opportunity to create an emergency notification text messaging system for a financial service application built on ShoreTel iPBX and ECC technology. The requirement was to push out text based alerts to individual or groups…
Cisco 7940 IP telephone

Repurpose your CISCO 7900 phones as ShoreTel sip Extensions!

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The CISCO 7900 series of phones have been a very popular handset in the "hosted" PBX space.  CISCO discourages the use of these phones on other than CISCO systems, but there are so many of them out there, that they end up being used on a range…
WebRTC conference interface

WebRTC, ShoreTel ECC and CISCO UCCX?

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What is WebRTC?   Think of it as a teleconferencing system built right into your browser!   For some time now, call centers have been slowly integrating web chat functionality into the call center tool set.   Visitors to the company website…
Cisco UCCX script editor and script index

In search of the Killer Contact Center Script (UCCX or ECC)!

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The "Killer UCCX Contact Center Script" After your first 100 or so Contact Center Scripts, you begin to wonder if it would be possible to generate a “killer script”!   No matter how many hours you sit with clients and do your very best…
Cisco UCCX and ShoreTel ECC script comparison

CISCO UCCX or ShoreTel ECC – CCadmin script and power to the Supervisor!

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If you have managed a contact center of any size, sooner or later, you will be asked to make a change on demand.    A contact center supervisor feels the need to have a "team" meeting in the middle of the work day and needs the entire staff…
Multilingual contact center scripting editor

Compare ShoreTel ECC and CISCO UCCX - Handling Language Options

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Anyone who has been deploying telephone systems for any length of time has run into the "language" issue.   Though I am personally tired of having to "Press one" for English, the fact remains that we market on a global basis even if we are…
Callback script comparison preview

Compare ShoreTel ECC and CISCO UCCX call back from queue scripts!

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It is almost expected that a modern call or contact center be able to offer a "call back from Queue" option to your callers.  In fact some call centers are now offering a Call Back with no phone call required from your caller at all!  The…
Cisco extension mobility telephone interface

Compare ShoreTel and CISCO - Extension Mobility Options!

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Do you run a business in which the day shift and the night shift share the same telephone instrument?   This is a very common feature requirement in call centers, help desks and order lines.   In the Health Care Profession,  a very common…
ShoreTel and Cisco comparison logos

Compare ShoreTel ECC and CISCO UCCX Contact Centers!

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As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX.   The fact of the matter is they are both really excellent solutions and very similar in many respects.   Historically, ShoreTel has had a…

Showing 12 of 23 posts

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