What is new in ShoreTel Contact Center Version 7

What is new in ShoreTel Contact Center Version 7?

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ShoreTel Recently announced the availability of Version 7 of the Enterprise Contact Center.  It is not secret that I am a big fan of this product, so I was anxious to see what the new version had to offer.    The product has a number of…
ShoreTel Collaboration Server a new Version 12 Appliance

ShoreTel Collaboration Server a new Version 12 Appliance!

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Version 12 of ShoreTel is all about Web Collaboration and enhanced Unified Communications functionality! For Example, ShoreTel has had an IM capability since Version 8, but historically you required a Microsoft OCS server to enjoy this feature.…
Mobile telephone connectivity notification

Fixed Wireless Convergence and Mobility Options for VoIP

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ShoreTel Mobility Options We have been steadily moving through a range of mobility options on our way to achieving true fixed mobile convergence.  We want to take our Office Extension away on our Cell phones and have the same functionality…
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