There is no privacy, so get use to it.
If you think about it, most of America is walking around with a little radio transmitter in their pocket that is constantly broadcasting “here I am” to all the local cell towers. That data is constantly being archived and sold on a subscription basis to anyone who can pay the price. The next time you see that Google car driving down your street, understand it is taking more than pictures of your house, it is also mapping your WiFi SSID and adding that information to its database! All the Meta data about your device and its location is archived forever and available on demand. Here is a map that shows every cell phone in America along with a great article.
Great overview of Cell Phone Tracking and mapping
Patriot Act Renewed by Congress
Despite the warnings of folks like Edward Snowden and Julian Assange, while we were all preoccupied with the current DC side show, the Patriot Act was renewed maintaining the governments ability to secretly spy on you. Remember if it is free, you are not a customer, you are the product!
Dextr Website Chat Integration
The ability to integrate your Company Website with your call center is a powerful customer experience management tool. Being able to integrate your website with a ChatBot is even more powerful, but imagine the power of being able to escalate a chat session to a voice call! Now that is a truly powerful customer engagement strategy and now a standard Amazon Connect Call Center feature.
Features of Amazon Connect Chat
The Chat functionality enables you to reuse the very same contact flows that you established for a voice call or you can create new contact flows that are chat specific. This significantly reduces the deployment time. A “Play prompt” step, for example, that would normally be spoken to a caller, is now pushed out as a chat message. Chats are persistent and given the asynchronous nature of these interactions, responses can be anytime over a 25 hour period. Let us assume you have a chat session with a client who asks a question about your product or service and the agent asks a follow up question to clarify the customers enquiry. Maybe the customer has to go find the answer form another team member and does not reply for an hour. The Agent might disconnect, but if the customer continues the chat session later, a new session will be created with the entire chat history and transfered to a new agent. It is possible also to send the chat back to the same agent, but assuming that agent is no longer available, the entire chat history is made available to a new agent.
The Dextr Dashboard implementation
Dextr now includes the Chat engagement option as part of its standard desktop agent offering and the Engage tab now shows Phone, SMS, Email and Chat! Dextr also adds Chat to its activity screen adding a new icon and a READ button. The Activity page now notes the chat details including the appropriate metrics. A supervisor or agent with the proper permissions can also bring back the entire chat history, by hitting the READ button, in a manner similar to how Dextr brings back a recorded phone call!
Dextr is a subscription based portal in which, if you have an existing Amazon Connect call center, you can be driving a Dextr dashboard in less than 15 minutes! If you don’t have a Dextr dashboard, we will be happy to create one for you! Ask DrVoIP about our Dextr Contact Center Managed Service Solution in which we provide an Amazon Connect Call Center for your enterprise, with no money down, no contracts and pay only for what you use! We take care of everything from deign, through setup, training, “go live”, on going technical support and a Dextr Dashboard for every agent at a nominal per connected minute, exclusive of telephone carrier charges! DrVoIP@DrVoIP.com