What your home WiFi and Smartphone are telling the entire planet!

Geo-location Wifi databases?

How many of you are aware that there are maps, accessible to the public that show your street address and list the WiFi SSID you are broadcasting in your house, along with the BSSID and router type. These maps even include your cell phone “hot spot” id if you have that turned on.    Check Google and Wigle.net for examples.  They publish maps that show every WiFi WAP and Cell Phone tower across the glove.  You can even punch in your own BSSID (unique device ID like a Mac address) and see if you have been mapped yet.   Do you fully appreciate how much of your private information is being sucked up, stored, sold and monitored?  You can opt out of Goggles Wifi map by editing your SSID and adding “_nomap” to your broadcast name.  Now this might stop Google from publishing the info, but it does not stop them from collecting it and storing it on their servers.   Additionally, this will not stop other mapping efforts by others.

So What you don’t have my password.

Hacking your WiFi is  child’s play and a basic hacking skill known by anyone who takes an interest and studies a bit.  Hacking tool kits are available even for newbies!  Your home WiFi is broadcasting a lot of information about you that does not even require a password.  For example, without a password we can still see all the devices in your home that are connected to your Wireless Access Point (WAP).   This information will broadcast information like the MAC address ( a unique device ID) of all the devices connected to that WAP.   From the MAC address we can determine the manufacture of your device and we can see how many Samsung SmartTV’s, Ring and Arlo Camera’s, Windows or MAC computers and even what iPhone or Android Smartphones are wondering around your house.  We can see which devices are active and if we are serious stalkers we can quickly figure out who owns what device and when that device, say a smartphone, is in the house or not. (So even if you don’t post on Facebook the fact that you are taking a two week vacation, leaving your house empty, we could figure that out anyway).

There is no privacy, so get use to it.

If you think about it, most of America is walking around with a little radio transmitter in their pocket that is constantly broadcasting “here I am” to all the local cell towers.  That data is constantly being archived and sold on a subscription basis to anyone who can pay the price.   The next time you see that Google car driving down your street, understand it is taking more than pictures of your house, it is also mapping your WiFi SSID and adding that information to its database!  All the Meta data about your device and its location is archived forever and available on demand.  Here is a map that shows every cell phone in America along with a great article. 

Great overview of Cell Phone Tracking and mapping


Patriot Act Renewed by Congress

Despite the warnings of folks like Edward Snowden and Julian Assange,  while we were all preoccupied with the current DC side show, the Patriot Act was renewed maintaining the governments ability to secretly spy on you.  Remember if it is free, you are not a customer, you are the product!

Amazon Connect & Dextr now support Chat

Dextr Website Chat Integration

The ability to integrate your Company Website with your call center is a powerful customer experience management tool.  Being able to integrate your website with a ChatBot is even more powerful, but imagine the power of being able to escalate a chat session to a voice call!  Now that is a truly powerful customer engagement strategy and now a standard Amazon Connect Call Center feature.

Features of Amazon Connect Chat

The Chat functionality enables you to reuse the very same contact flows that you established for a voice call or you can create new contact flows that are chat specific.  This significantly reduces the deployment time.  A “Play prompt” step, for example, that would normally be spoken to a caller, is now pushed out as a chat message.   Chats are persistent and given the asynchronous nature of these interactions, responses can be anytime over a 25 hour period.    Let us assume you have a chat session with a client who asks a question about your product or service and the agent asks a follow  up question to clarify the customers enquiry.  Maybe the customer has to go find the answer form another team member and does not reply for an hour.   The Agent might disconnect, but if the customer continues the chat session later, a new session will be created with the entire chat history  and transfered to a new agent.  It is possible also to send the chat back to the same agent, but assuming that agent is no longer available, the entire chat history is made available to a new agent.


The Dextr Dashboard implementation

Dextr now includes the Chat engagement option as part of its standard desktop agent offering and the Engage tab now shows Phone, SMS, Email and Chat!   Dextr also adds Chat to its activity screen adding a new icon and a READ button.  The Activity page now notes the chat details including the appropriate metrics.  A supervisor or agent with the proper permissions can also bring back the entire chat history, by hitting the READ button, in a manner similar to how Dextr brings back a recorded phone call!

Dextr is a subscription based portal in which, if you have an existing Amazon Connect call center, you can be driving a Dextr dashboard in less than 15 minutes!   If you don’t have a Dextr dashboard, we will be happy to create one for you!  Ask DrVoIP about our Dextr Contact Center Managed Service Solution in which we provide an  Amazon Connect Call Center for your enterprise, with no money down, no contracts and pay only for what you use!   We take care of everything from deign, through setup, training, “go live”, on going technical support and a Dextr Dashboard for every agent at a nominal per connected minute, exclusive of telephone carrier charges!   DrVoIP@DrVoIP.com