SIP trunk network illustration

ShoreTel SIP Trunk Configuration - Version 14 update Part 1

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Our older posts on this subject are getting a bit dated and an update is long over due.   ShoreTel has been using a version of SIP since day one.  We say a version of SIP because at the formation of ShoreTel, SIP standards had not yet been…
VMware vCenter hosts diagram

ShoreTel fail over options using Vmware – Part 3 the “HA" and "FT" Option!

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A quick review of vocabulary before we go into this subject any further.    First when we refer to vSphere, we are talking about the entire VMware ecosystem and all of its components.   It is just a short hand for the entire system solution.   …
VMware hosts and shared storage diagram

ShoreTel fail over options using VMware – Part 2 the "Poor Man" Option!

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A simple yet very effective step you can take to assure a high availability  is all but free!  It occurs to us that it is no longer acceptable to install ShoreTel on anything other than a VMware ESXi server!  Lets face it, you have to purchase…
WebRTC conference interface

WebRTC "peer to peer" Call Center Demo!

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What is a “peer to peer” call center?  The concept is a fully functioning call center that exists only in the internet browser of the workgroup agents and supervisor participating.  In fact, no telephone lines are needed, beyond the published…
MacBook laptop

A ShoreTel Communicator for the Mac?

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We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac's throughout their enterprise.   We asked how they made that decision given the clear cost advantage WinTel PC hardware had over your basic…
Password padlock illustration

Find the password from behind the ********** and other security vulnerabilities!

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If you are paying even the slightest attention to current technology trends, you will notice that many of your desktop applications are taking on the appearance of a browser!  The entire Microsoft Office suite, for example, has been optimized…
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