April 2014

Multilingual contact center scripting editor

Holiday Check script is a great learning tool!

Cisco & UCCX, Legacy Services, Technical Managers

Most VoIP Engineers are not necessarily Software Engineers, so bringing up a Contact Center and scripting it are usually done by two different types of engineers. Scripting engineers tend to have backgrounds in software development with formal…

Top 5 Trends Transforming your Contact Center!

Business Managers, Company & Perspectives, Industry Perspectives

The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react. Most contact centers are still using 1990 thinking in a 2020 world! The adoption rate of Smartphones,…