October 2012

Will Technology Kill the Call Center?

Business Managers, Company & Perspectives, Industry Perspectives

We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into a call center with a Smartphone visual menu. This blog received a lot of interest and the follow on questions clearly indicated…

The Hosted VoIP Telephony with 'the most bang for your buck'

Business Managers, Legacy Services, Telephony Archives

Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. James Passingham at business communications provider, Foehn, thinks cloud and hosted telephony could be the answer. From…

Compare ShoreTel and 3CX - Part 1 License Strategy

Business Managers, Legacy Services, Multi-vendor Telephony

The trend in the Unified Communications industry is to charge a "per seat" license for access to VoIP Business Phone Solutions. In large part a legacy "flat tax" from the old TDM world, phone system suppliers continue to license based on…