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V14 Trouble Shooting ShoreTel SIP

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ShoreTel SIP is just not that hard to configure! When things go right, and it all works, it is relatively painless and very easy.   When things don't work however, you will need to sort out the problem and figure out how to make it work.  …
ShoreTel Collaboration Server a new Version 12 Appliance

A ShoreTel Workgroup is a Contact Center for the rest of us!

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We have been working around the call center space for a long time.  Actually, it is our first love! Does everyone need a full blown Contact Center?   If you have a real boiler room operation, with shifts of agents that are heavily manged,…
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VPN's and VoIP - Getting Connected!

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We see a lot of VoIP deployments that come to us for trouble shooting.  A common problem statement is that our HQ site can call both Chicago and Dallas, but Dallas and Chicago can't call each other.  Savvy network administrator will have figured…
Mobile messaging devices

VPN's and VoIP - Getting economical "full mesh" Connectivity without MPLS!

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We see a lot of VoIP deployments that come to us for trouble shooting.  A common problem statement is that our HQ site can call both Chicago and Dallas, but Dallas and Chicago can't call each other.  Savvy network administrator will have figured…
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