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Dextr a Customized Agent Dashboard for #Amazon Connect Call Center!

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AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements!   One of the first issues that we noted was that the standard Contact Control Panel or CCP, which is basically a WebRTC soft…
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Front End your Call Center with Twilio Appointment Reminder!

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Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in the call center.  From our perspective it makes more sense to let clients text you customer service team than it does to add more telephone…
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