Articles about Cloud Services.

Internet of Things connected devices illustration

You’re Part of a Billion-Node IoT Network… and Nobody Asked You?

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Your iPhone is quietly powering a global tracking network That’s not a sci-fi teaser, that’s how Apple AirTags actually work. On the surface, an AirTag looks simple: a little white button with no visible antenna, no GPS module, and…
Cloud outages and redundancy illustration

If the Internet Was Built to Be Self-Healing, Why Do Cloud Outages Take Us Down?

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Old-school ARPANET lore promised us a different world: a self-healing network with no single point of failure. Routers could go down, links could break, and packets would just find another path. The design goal was clear – resilience, not…
SMS alert icon

Membership notification system using AWS Pinpoint SMS!

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The Challenge! We had a voice notification system setup to alert member of our "club" about meetings and special events.  It consisted of a Dynamodb table that listed the phone numbers of the club membership; several lambda functions to access…
Cybersecurity illustration of a person using a laptop

What your home WiFi and Smartphone are telling the entire planet!

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Geo-location Wifi databases? How many of you are aware that there are maps, accessible to the public that show your street address and list the WiFi SSID you are broadcasting in your house, along with the BSSID and router type. These maps even…
First Responders Bible book cover

IT First Responder SMS Hotline!

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If you work in an enterprise IT environment as a team member you know the drill for a system down emergency. Someone alerts someone that the users are unable to access the Corporate Intranet! Panic! A ticket is initiated at the corporate help…
Contact center customer channels illustration

Front End your Call Center with Twilio Appointment Reminder!

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Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in the call center.  From our perspective it makes more sense to let clients text you customer service team than it does to add more telephone…
Mobile messaging notification illustration

Click2WebChat.com Browser Based Call Center featuring Video Chat & Screen Share!

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Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired land line phones calling for tech support,  or to make an appointment or to check on the status of an outstanding order!   These folks are rushing…
ngrok tunneling architecture illustration

WTF is Ngrok?

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Ngrok better than sliced bread! As a software engineer developing telecom based web applications, testing and validating software can be a major time sync.  How do you get your lab system on the Internet, accessible with a public IP, so you…
Software defined networking word cloud

WANtelligence - Software Defined Networks!

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WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company,  we had the opportunity to listen to the major carriers describe their network solutions.   The client company…
WAN Survival Guide book cover

What Carrier can provide Fiber to my branch office?

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What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your VoIP deployment, you need to know what carrier services your target circuit location. This can lead to the most frustrating experiences…
Firewall illustration

Cloud based Next Gen Firewalls?

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Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, the ubiquitous firewall has also moved to the cloud!   In the case of the firewall, however, there is measurable…
Social media acceptable use illustration

Network Security begins with an "Acceptable Use" Policy!

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Most folks seem to understand what a firewall is and why it is so very important. They intuitively understand they need something between the “trusted” internal computer network, and the wild west we call the Internet! The installation of…

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