Planning & Migration articles within Amazon Connect.

2025 Amazon Connect Contact Center Planning Guide cover

2025 DrVoIP Contact Center Planning Guide!

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Rethinking Your Amazon Connect Contact Center: Start with the Experience, Not the Technology When planning a new Amazon Connect contact center, the temptation is to jump straight into the technology — menus, routing profiles, integrations.…
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Free Trial Demo Center !

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Amazon Connect Demo Center We offer a complete Amazon Connect Contact center with all the bells and whistles free for you to try with up to 5 of your own team members.  We provide a dedicated phone number, a custom greeting with your company…
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Deploy an Amazon Connect Contact Center for $195?

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Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in 2017.   "Pay only for what you use" is a very attractive economic principle!  We note that a lot of folks login into AWS and spin…
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Amazon Connect Call Center Frequently Asked Questions!

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Executive Summary: Why Modern Contact Centers Win Amazon Connect is no longer just a cloud phone system. With integrated AI, real-time transcription, automated summaries, and intelligent agent assist, it becomes a measurable performance…
DrVoIP 2019 Amazon Connect Service Delivery Partner certificate

A Call Center for Cheap, Penny Pinching, Tightwads on a budget!

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We Design, Deploy, Service and Customize Amazon Connect! Since 2008 DrVoIP had been working  in the support of VoIP based call centers from CISCO, Avaya and Mitel/ShoreTel solutions.   Since 2017 we have focused exclusively on AWS services…
Contact center terminology word cloud

Amazon Connect Call Center Planning

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Basic Amazon Connect Configuration  Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business process manager to implement.  You do not have to be a software engineer to get a basic inbound…
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Amazon Connect replaces ShoreTel Workgroups with the Dextr Dashboard!

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Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP was able to satisfy with Dextr dashboard!   The client had a ShoreTel deployment that used ShoreTel Workgroups. ShoreTel…
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Building an AWS Call Center is the definition of a "Disruptive" technology"!

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AWS Connect - A Game Changer! It has been almost a year since we first took a look at the AWS Connect Call Center service and what a year it has been.   Since it's pubic release, AWS is most likely the fastest growing Call Center solution in…
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AWS Connect Contact Center - Our First Impressions & Demo!

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How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago learned to use AWS if we want to get our projects completed on schedule and get paid!  Most scripting work in ShoreTel or…

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