AgentHub queue and team visibility dashboard

AgentHub for Amazon Connect: Team Visibility, Agent Chat, and Call Parking

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An Amazon Connect agent can see the customer interaction in front of them. But can they see who else is available, what is happening in the queues they support, or which teammate can help right now? That missing team awareness matters. Contact-center…
Amazon Connect CI CD team workflow illustration

A Safer CI/CD Pipeline for Amazon Connect Customer

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A contact center can be changed in minutes. Recovering from a bad production change can take much longer. Amazon Connect gives teams powerful APIs and infrastructure-as-code options, but a safe release process needs more than an upload script.…
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