Communications & Collaboration articles within Cloud Services.

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Membership notification system using AWS Pinpoint SMS!

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The Challenge! We had a voice notification system setup to alert member of our "club" about meetings and special events.  It consisted of a Dynamodb table that listed the phone numbers of the club membership; several lambda functions to access…
First Responders Bible book cover

IT First Responder SMS Hotline!

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If you work in an enterprise IT environment as a team member you know the drill for a system down emergency. Someone alerts someone that the users are unable to access the Corporate Intranet! Panic! A ticket is initiated at the corporate help…
Contact center customer channels illustration

Front End your Call Center with Twilio Appointment Reminder!

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Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in the call center.  From our perspective it makes more sense to let clients text you customer service team than it does to add more telephone…
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Click2WebChat.com Browser Based Call Center featuring Video Chat & Screen Share!

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Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired land line phones calling for tech support,  or to make an appointment or to check on the status of an outstanding order!   These folks are rushing…
WebRTC conference interface

WebRTC "peer to peer" Call Center Demo!

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What is a “peer to peer” call center?  The concept is a fully functioning call center that exists only in the internet browser of the workgroup agents and supervisor participating.  In fact, no telephone lines are needed, beyond the published…

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