Telephony Archives articles within Legacy Services.

Mobile messaging notification illustration

Why your call center needs "TEXT" solutions!

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21st Century Call Centers still operate with 1980 business models! I have been working with inbound call center for some 40+ years and despite all the"omni" channel technology the inbound call center model has not changed very much.   Those…
Mobile messaging notification illustration

TEXT-2-AGENT Sending text and pictures to your call center?

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Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX and ShoreTel Call Center deployments for customer service scenarios for some time.  The interface is very simple:  Login, pick a number…
Mobile messaging notification illustration

Call, Click or Text your Contact Center?

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Mobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target and are high impact, high content messages. Why continue to increase the number of incoming telephone lines to your…
Mobile messaging devices

Is your Contact Center “Smartphone“ enabled?

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“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two years.   This prediction by Dimension Data also highlights not only are most Contact Centers unable to deal with…
Ingate SIParator feature chart

Use an Ingate SIParator and you are “virtually there”!

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We have written on the subject of SBC quite extensively in the past and have also covered the easy installation of the Ingate product (see DrVoIP here).   Readers must find this interesting because the hit counter for our Ingate videos continues…
Customer text messaging across devices

Can I text your Enterprise Contact Center?

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Phone only 'call centers' have been rapidly replaced with 'contact centers' that can also handle email and chat communications.  Customers want more options for interacting with companies they buy products and services from.  Chat requires…
Disaster recovery cartoon

SIP as a Disaster Recovery Strategy? EtherSpeak answers the call!

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As a standard deployment practice, we at DrVoIP implement SIP trunks as a “fail over” on every system we install.   As reliable as your PRI circuit has been, they do fail from time to time!  In fact, we recently lost 27 PRI’s at a major…
Telephone hold button

A Cure for the common Hold?

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The Symptoms  - Help!  My on-hold recording warbles like a wounded canary!  If your customers are kvetching over the aches and pains of listening to your wobbly, distorted on-hold recordings, it's time to seek medical help. The Causes - The…
Gotcha illustration

Most Annoying Business VoIP Marketing Gotcha's

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If you have ever tried to decide on a new hosted business VoIP solution for your company, then you have most likely run into, and been frustrated by some of the "gotcha's" that VoIP company's use to get you to consider their service above all…
iPhone Android and Windows phones

Should You Run Your Company from Smartphones?

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With an estimated 45 percent of Americans now using smartphones (66 percent for those under 30), it smartphones are starting to bleed into the enterprise. And now some businesses are beginning to evaluate whether they can manage their phone…
DrVoIP smartphone menu preview

New ECC Feature - Smartphone based "Visual IVR"!

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Imagine that you go to a restaurant, ask for the menu and the waiter hands you a phone?   You lift the handset and hear "Thank you for coming to our Restaurant home of great food and fine dining.  For breakfast, please dial one; for Lunch…
Bang for your buck illustration

The Hosted VoIP Telephony with 'the most bang for your buck'

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Businesses communications technology is at the heart of every business but can be difficult to manage and expensive for SMEs. James Passingham at business communications provider, Foehn, thinks cloud and hosted telephony could be the answer. From…

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