Industry Perspectives articles within Company & Perspectives.

AWS Sidewalk connectivity illustration

“Congratulations, You’re Infrastructure: AirTags, Sidewalk, and the Price of ‘Free’ Privacy”

,
You are now part of a global communications network… and nobody offered you stock options. In a previous post, we talked about Apple AirTags and the “Find My” mesh network – that magical trick where a tiny coin-sized device can be…
Web browser window collage

The Browser Wars taking control of “hosted” applications!

,
“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become!  The desktop warfare, in our opinion, is really getting out of control!  You would think that you can use…
Contact center terminology word cloud

Top 5 Trends Transforming your Contact Center!

, ,
The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react.   Most contact centers are still using 1990 thinking in a 2020 world!  The adoption rate of Smartphones,…
WebRTC browser communications illustration

WebRTC to change the Contact Center For Ever! Enter Amazon Mayday Button!

, ,
Last month we wrote that we believed that webRTC had the potential to change the business communications landscape forever especially as it related to contact centers!  Little did we know that in less than a month, Amazon would do just that…
Call center headset cartoon

Will Technology Kill the Call Center?

, ,
We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into a call center with a Smartphone visual menu.   This  blog received a lot of interest and the follow on questions clearly indicated…
Call center headset cartoon

Trends - Part 3 The Growth of WiMax

, ,
The key word in wireless is “mobility”. Broadband wire line, WiFi, WiMax and even dial-up are technology enablers that provide a solutions for the increasing need to be “connected”. There are issues with each one: broadband service…
Call center headset cartoon

Is the Economy good for VoIP?

, ,
Has the economy hit VoIP? My thinking is that it has and in a very positive way for both integrators and voip service providers. Throughout my career I have always been amazed at the number of traditional key telephone systems sold into the…

Showing 7 of 7 posts. End of results.

DrVoIP logo

Building cloud communications and contact center solutions since 2008.

DrVoIP on YouTube
Peter Buswell on LinkedIn

Services

Amazon Connect
AI Solutions
Cloud Services
Case Studies

Company

About Peter
Resources
Blog
Contact

Talk to us

844-4DrVoIP
grace@drvoip.com

© 2026 DrVoIP. All rights reserved.