July 2015

HA server in “Split Brain” mode?

Cisco & UCCX, Legacy Services, Technical Managers

What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between two servers. One server is Primary or Active, and the other server is Secondary or Inactive. Generally…

Upgrading CISCO with Prime Collaboration Provisioning

Business Managers, Cisco & UCCX, Legacy Services, Technical Managers

Don't Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor. Differing upgrades is just prolonging the inevitable and increasing the complexity and the pain level. Let’s take…

The Browser Wars taking control of “hosted” applications!

Company & Perspectives, Industry Perspectives

“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become! The desktop warfare, in our opinion, is really getting out of control! You would think that you can use…

Is your Contact Center “Smartphone“ enabled?

Business Managers, Legacy Services, Telephony Archives

“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two years. This prediction by Dimension Data also highlights not only are most Contact Centers unable to deal with…

Use an Ingate SIParator and you are “virtually there”!

Business Managers, Legacy Services, Technical Managers, Telephony Archives

We have written on the subject of SBC quite extensively in the past and have also covered the easy installation of the Ingate product (see DrVoIP here). Readers must find this interesting because the hit counter for our Ingate videos continues…