April 2010

“Call flow” the callers experience when reaching your business!

Cloud Services, Networking & Connectivity, Technical Managers

Having managed 1000's of telephone system deployments over my career, one subject continues to be the project "speed bump". You might think that the core issues of network configuration, WAN traffic planning, QOS and DHCP services might…

ShoreTel Route a Call based on Area Code or Mood

Legacy Services, ShoreTel & Mitel, Technical Managers

"Can we route calls to a Workgroup based on the Area Code of the Caller", asks our intrepid Sales representative! "The prospect wants each Area Code in the country to be handled by a different Workgroup". Interesting question. Now…

ShoreTel Phone Security and the Terminated Employee ( a lesson in User Groups)

Business Managers, Legacy Services, ShoreTel & Mitel, Technical Managers

Recently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from his cell phone! We have so many technology options for mobility today that the HR deparment most be going nuts…

“Call flow” the callers experience when reaching your business!

ShoreTel Route a Call based on Area Code or Mood

ShoreTel Phone Security and the Terminated Employee ( a lesson in User Groups)

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