AWS contact center SMS agent illustration

How can an Agent Originate an SMS message in Amazon Connect ! - Part 2 Routing the Return Message

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SMS Return Message Routing In part 1 of this blog we looked at three options that enable an Agent to make originate an SMS message: Option 1 - User a TASK Template Option 2 - Create an HTML Form (DrVoIP favors this approach) Option…
AWS messaging agent illustration

How can an Agent Originate an SMS message in Amazon Connect !

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Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, using Pinpoint services.  Typically, you would create a new project, enable SMS and then use SNS to trigger a lambda function to…
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