
Why Your Website and Call Center Should Be Besties: The Amazon Connect Love Story!
Amazon Connect, Business Managers, Messaging & IntegrationsEver feel like your website and call center are two ships passing in the night? One's all flashy and interactive, the other's stuck in a queue playing elevator music. Well, buckle up, because integrating them with Amazon Connect is like giving…

"Pick and Park" feature?
Agent Experience, Amazon Connect, Business Managers, Technical ManagersPick & Park™ for Amazon Connect – Finally, Real Agent Call Control
Amazon Connect is amazing – but sometimes, agents need more control than a routing flow can provide.
That’s why we created Pick & Park™, a pair of features designed…
