ShoreTel upgrade illustration

How to Upgrade your ShoreTel System!

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The actual task of upgrading your ShoreTel system from one software version to the other is "brilliantly simple".  The process, however, requires attention to the   detail!  Any software upgrade will challenge your "change management" process! …
ShoreTel and Cisco comparison logos

Compare ShoreTel ECC and CISCO UCCX Contact Centers!

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As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX.   The fact of the matter is they are both really excellent solutions and very similar in many respects.   Historically, ShoreTel has had a…
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