ShoreTel Gotcha illustration

TOP ShoreTel Connect Installation Gotcha's !

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So you are upgrading to ShoreTel Connect!  Watch out for these blistering hot spots: Assume you have a call center that works three shifts, with 15 Agents per shift.  In the Pre-Connect world, you would define 45 agents but you would only…
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Configuring Compliance Recording with CISCO Workforce Optimzaiton

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For compliance will you Record Audio or Screen? There are a range of products and services that can be used to "record" phone calls on a CISCO CUCM, UCCX and UCCE. These products range in sophistication from services that simply save a wav file…
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