
VPN's and VoIP - Getting Connected!
Cloud Services, Networking & Connectivity, Technical ManagersWe see a lot of VoIP deployments that come to us for trouble shooting. A common problem statement is that our HQ site can call both Chicago and Dallas, but Dallas and Chicago can't call each other. Savvy network administrator will have figured…

VPN's and VoIP - Getting economical "full mesh" Connectivity without MPLS!
Cloud Services, Networking & Connectivity, Technical ManagersWe see a lot of VoIP deployments that come to us for trouble shooting. A common problem statement is that our HQ site can call both Chicago and Dallas, but Dallas and Chicago can't call each other. Savvy network administrator will have figured…

WebRTC "peer to peer" Call Center Demo!
Business Managers, Cloud Services, Communications & Collaboration, Technical ManagersWhat is a “peer to peer” call center? The concept is a fully functioning call center that exists only in the internet browser of the workgroup agents and supervisor participating. In fact, no telephone lines are needed, beyond the published…

Find the password from behind the ********** and other security vulnerabilities!
Cloud Services, Security & Privacy, Technical ManagersIf you are paying even the slightest attention to current technology trends, you will notice that many of your desktop applications are taking on the appearance of a browser! The entire Microsoft Office suite, for example, has been optimized…

Is there a RAT Virus in your phone system?
Business Managers, Cloud Services, Security & Privacy, Technical ManagersIf you have a device on your network that you do not have root privileges for, then your entire enterprise is at risk for a Cybercrime! Do you want to know what a Trojan horse might look like? It might very well look like a Linux appliance provided…

Don't Look now you've been hacked - part 2 (useful tools for awareness)!
Business Managers, Cloud Services, Security & Privacy, Technical ManagersBig Brother is Watching!
The thought of people being concerned that NSA is listing and monitoring their activities is a hysterically funny concept to me. Whatever you think of Edward Snowden, know that he is a day late and a dollar short. Most…

Don't look now but you have been hacked!
Business Managers, Cloud Services, Security & Privacy, Technical ManagersHackers at the Front Door?
Most every home and business office now has a firewall that separates your internal computer network from the wild west of the world wide internet. The good news is that firewalls have become increasingly more sophisticated…

Free Tools for Network Monitoring and VoIP assessments!
Cloud Services, Networking & Connectivity, Technical ManagersA network assessment and a trouble shooting effort are differentiated only by a matter of time an the level of urgency. Effective network administration means that you are always troubleshooting and always proactively looking for anomalies…

Deploying VoIP in the Cloud or rolling your own "hosted PBX" - Part 1 Server Deployement
AWS Infrastructure, Business Managers, Cloud Services, Technical ManagersThe entire subject of Virtualization and all things "cloud" has become something that even none technical people talk about. You might say it has gone "viral" and captured the interest of geeks, business people, professional technology…

Backing up your iPBX Call Center, what is your plan?
Business Managers, Cloud Services, Resilience & Recovery, Technical Managers"The Check is in the Mail";
"I gave at the office";
"The software if fully tested and bug free";
"We are working on the documentation";
"Go ahead tell me, I promise I won't get mad";
"Yes we backup our data every day, off site".
These are just…

An iPBX in an Amazon Cloud? A disaster recovery story!
Business Managers, Cloud Services, Resilience & Recovery, Technical ManagersDid you every think that your company would be physically unavailable, the building not accessible and the phone system unmanned? The issue of business continuity and disaster recovery is on your 'to do' list and hopefully you can get to it…

Unified communications and its vulnerabilities
Business Managers, Cloud Services, Security & Privacy, Technical ManagersUnified communications is a revolutionary technology that integrates many worlds of communication at one place. The way unified communications has converged many services is something unprecedented. You can get all the great features of unified…
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