Since 2008 DrVoIP had been working  in the support of VoIP based call centers from CISCO, Avaya and Mitel/ShoreTel solutions.   Since 2017 we have focused exclusively on AWS services with a particular focus on ‘Amazon Connect” call centers.   From Recording and Voice Mail solutions, through Workforce Management and Voice analytics we have provided custom software  integrations on time, on budget and with the highest customer satisfaction scores.  Our references are public, verifiable and serve as a guide to our abilities and commitment to excellence.

We are not here to run up your professional service bill.  We are here to help you realize your call center vision an always work on a “fixed fee” basis.

We deploy “virtually” and “globally” so just click or call! – DrVoIP@DrVoIP.com

DrVoIP fixed cost deployment packages

• Complete design, deployment and training base package includes:
  • Amazon Connect instance setup in customer AWS Account, with usage billing direct from AWS;
    •  Up to 10 inbound toll or DID numbers
      • DNIS direct to queue routing or 1 IVR DTMF Options Menu
    •  Up to  5 Customer Service Queues
    • English Language support (option for Spanish, French)
    • Unlimited Agents
      • We configure 5 Agents for your use as a template and you configure all the others you may want
    • Up to 5 Routing Profiles
      • Routing profiles bind Agents to the CSQ they are assigned to work in.
    • Voice Mail with Email and SMS delivery
    • Queue Hold  with options (same  pattern for all queues):
      • request “call back”,
      • leave voice message,
      • continue to hold
    • Agent Workspace Dashboard integration
      • Expandable to provide email routing, text routing, real time and historical reporting
    • Fixed Price Deployment $4995
      • Larger call centers quickly quoted!
  • Additional Cost OPTION PACKAGES
    • MULTI CHANNEL
      • SMS, Email, Chat
      • Multiple Language support
    • Different Queue Options and Care Prompts for Each CSQ
    • DIAL by Extension
      • Each agent has faux Extension number that can be used for direct call to agent
    • Dial by Name
      • Speech Recognition enables caller to speak a name (i.e. Tom) or function (i.e. Sales)
    • CRM Integration
      • Standard Publish Connector for Salesforce, Zendesk, Freshdesk, ZoHo, ServiceNow and others (functionality defined by the CRM provider and author of the connector).
      • Custom CRM integration by agreed to specification.
    • CHAT BOT
      • FAQ, or Data acquisition before escalation to a Call Center Agent.
      • AI component with RedShift or Bedrock by agreed to specification.
    • CAMPAIGN DIALER
      • Progressive, Predictive High Volume Campaign Dialer with functionality defined by AWS Pinpoint service.
    • AWS CRM COMPONENTS
      • Cases – Support ticketing system
      • Step by Step – Screen prompts for Agent call handling
      • Customer Profile
        • Integrations with Salesforce, ZenDesk, ServiceNow, Customer DB = S3
    • VOICE ID
      • – Verify callers with voice prints!
    • Prompt Management Interface

• Free Trial of Connect Path Dashboard is included!

To order an Initial Basic Configuration package and receive a detailed planing guide click here .  Contact DrVoIP@DrVoIP.com or Better yet,  Call ask LEX for the the Doctor!

Amazon Connect Call Center build strategy

We offer qualified companies a no cost “Proof of Concept “ (POC) Amazon Call Center Instance built in our portal for your use and testing with your agents able to log in and take phone calls on a number we provide.  A POC can be set up within a few hours!  From the POC, we design and deploy a solution that meets your requirements in your Amazon Connect portal.  We make use of our discovery process and planning guides.   We also build our solutions with our own Agent dashboard, named Dextr.   Dextr  provides the core feature set  that all call center professionals expect including voice, text and email routing to the ‘next available agent’.   We can also provide outbound “auto campaign dialers” to increase agent productivity for notifications, recorded announcements and appointment reminders.

Your TCO is further reduced, when compared to the cost of the  software engineering or professional services required to obtain the same feature set as that available to Dextr subscribers.    Dextr is a UCaaS solution that front ends Amazon Connect Instances with a custom agent dashboard and supervisor display.  Any enterprise with an Amazon Connect instance can onboard themselves at https://Dextr.cloud.  We deploy “virtually” and “globally” so just click or call!

Please see our Amazon Call Center FAQ page!