We build Amazon Connect Contact Centers
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Standard Consulting Partner since 2017
"Where IT meets AI in the Cloud"

We take your project from concept to “go live”—including training and ongoing support. Most deployments are completed in days, not weeks, and delivered on time, on budget, and with top satisfaction scores.

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Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections
Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections The Hidden Challenge Behind Every Dialer Deployment When organizations launch [...]
2025 DrVoIP Contact Center Planning Guide!
Rethinking Your Amazon Connect Contact Center: Start with the Experience, Not the Technology When planning a new Amazon Connect contact [...]
Why Your Website and Call Center Should Be Besties: The Amazon Connect Love Story!
Ever feel like your website and call center are two ships passing in the night? One's all flashy and interactive, [...]
Why work with DrVoIP?
Quick overview of what it is like to work with DrVoIP along with a brief history of Amazon Connect Campaign [...]
Campaign Dialer History and the Current State of the Art in Amazon Connect
A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same [...]
Would you answer a call from a toll free number?
Campaign Dialer Feature Request? We are often asked to comment on how to increase answer rates on cold calls.   Calls [...]
Free Trial Demo Center !
Amazon Connect Demo Center We offer a complete Amazon Connect Contact center with all the bells and whistles free for [...]
Amazon Connect 2025 Update Tutorial
Amazon Connect 2025 Update! During the past year and as we enter 2025, Amazon Connect has made some significant changes.  [...]
How can an Agent Originate an SMS message in Amazon Connect !
Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, [...]
"Do it yourself" kit for deploying an advanced Amazon Connect Instance!
Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center.  [...]
Agent Step-by-Step Guide
Amazon Connect Agent Scripts? We have been very impressed with Amazon Connect's growing move into an embedded CRM.  Customer Profiles [...]
Deploy an Amazon Connect Contact Center for $195?
Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in [...]
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