Where Contact Center AI Stops — and Agentic Applications Begin
Not all AI is agentic - by design Artificial intelligence is moving quickly, and with that speed comes confusion — [...]
Real-Time Language Translation in Amazon Connect — Without Bots
Global customer service has always faced a hard limitation: language. Until now, solving it usually meant IVR language trees, offshore [...]
Why Companies Are Choosing Private LLMs Over Public AI Models in 2025
Our own LLM! By DrVoIP — Where IT Meets AI, in the Cloud Introduction: The Shift Toward Private Intelligence AI [...]
AI in Amazon Connect: How Bedrock, Lex, and SageMaker Work Together
Artificial Intelligence (AI) is transforming customer service — but figuring out how it actually fits into Amazon Connect can feel [...]
Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections
Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections The Hidden Challenge Behind Every Dialer Deployment When organizations launch [...]
2025 DrVoIP Contact Center Planning Guide!
Rethinking Your Amazon Connect Contact Center: Start with the Experience, Not the Technology When planning a new Amazon Connect contact [...]
Why Your Website and Call Center Should Be Besties: The Amazon Connect Love Story!
Ever feel like your website and call center are two ships passing in the night? One's all flashy and interactive, [...]
Why work with DrVoIP?
Quick overview of what it is like to work with DrVoIP along with a brief history of Amazon Connect Campaign [...]
Campaign Dialer History and the Current State of the Art in Amazon Connect
A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same [...]
Would you answer a call from a toll free number?
Campaign Dialer Feature Request? We are often asked to comment on how to increase answer rates on cold calls. Calls [...]
Free Trial Demo Center !
Amazon Connect Demo Center We offer a complete Amazon Connect Contact center with all the bells and whistles free for [...]
Amazon Connect 2025 Update Tutorial
Amazon Connect 2025 Update! During the past year and as we enter 2025, Amazon Connect has made some significant changes. [...]
