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We Design, Deploy, Service and Customize Amazon Connect!

We specialize in AWS cloud services with deep expertise in Amazon Connect. With decades of experience in software engineering and telephony integration, we take your project from concept to go-live—complete with training and support—in days, not weeks. We deploy remotely, globally, and securely in both commercial and government clouds. Fixed-fee projects. On time. Highest customer satisfaction—guaranteed.

We are not here to run up your professional service bill.
We are here to help you realize your call center vision an always work on a “fixed fee” basis.

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Why work with DrVoIP?
Quick overview of what it is like to work with DrVoIP along with a brief history of Amazon Connect Campaign [...]
Campaign Dialer History and the Current State of the Art in Amazon Connect
A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same [...]
Would you answer a call from a toll free number?
Campaign Dialer Feature Request? We are often asked to comment on how to increase answer rates on cold calls.   Calls [...]
DrVoIP Amazon Connect Demo Center - Try it you will like it!
Amazon Connect Demo Center We offer a complete Amazon Connect Contact center with all the bells and whistles free for [...]
Amazon Connect 2025 Update Tutorial
Amazon Connect 2025 Update! During the past year and as we enter 2025, Amazon Connect has made some significant changes.  [...]
How can an Agent Originate an SMS message in Amazon Connect !
Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, [...]
"Do it yourself" kit for deploying an advanced Amazon Connect Instance!
Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center.  [...]
Agent Step-by-Step Guide
Amazon Connect Agent Scripts? We have been very impressed with Amazon Connect's growing move into an embedded CRM.  Customer Profiles [...]
Deploy an Amazon Connect Contact Center for $195?
Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in [...]
Adding Video to your Amazon Connect Contact Center
Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information!   I remember [...]
Powerful Amazon Connect Call Back from Queue Configuration Strategies!
The Amazon Connect Call Back from Queue Dilemma! Assume you have a call center that follows the sun from coast [...]
Building an "Appointment Reminder and Phone Tree" using Amazon Connect!
The Phone Tree Concept Phone Tree's are have a wide range of use cases from emergency notification alerts, to social [...]
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Need a Contact Center Planning guide?
Get the "DrVoIP Contact Center Planning Guide" free! Just call and speak to a DrVoIP Amazon Connect consultant! Or Visit the shop and pick up a copy along with the "Build it Yourself" kit.
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