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We Design, Deploy, Service and Customize Amazon Connect!

From Recording and Voice Mail solutions, through Workforce Management, BOTS  and Voice analytics we have provided custom software integrations on time, on budget and with the highest customer satisfaction scores. Our references are public, verifiable and serve as a guide to our abilities and commitment to excellence.

We are not here to run up your professional service bill.
We are here to help you realize your call center vision an always work on a “fixed fee” basis.

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Business Managers
Technical Managers
How can an Agent Originate an SMS message in Amazon Connect !
Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, [...]
"Do it yourself" kit for deploying an advanced Amazon Connect Instance!
Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center.  [...]
Agent Step-by-Step Guide
Amazon Connect Agent Scripts? We have been very impressed with Amazon Connect's growing move into an embedded CRM.  Customer Profiles [...]
Deploy an Amazon Connect Contact Center for $195?
Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in [...]
Adding Video to your Amazon Connect Contact Center
Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information!   I remember [...]
Powerful Amazon Connect Call Back from Queue Configuration Strategies!
The Amazon Connect Call Back from Queue Dilemma! Assume you have a call center that follows the sun from coast [...]
Building an "Appointment Reminder and Phone Tree" using Amazon Connect!
The Phone Tree Concept Phone Tree's are have a wide range of use cases from emergency notification alerts, to social [...]
Amazon Connect Call Center Frequently Asked Questions!
We offer an illustrated Detailed Planning guide for outlining the issues you need to should consider if you are designing [...]
Amazon Connect - Start/Stop/Pause/Resume voice recording?
Recording and Analytics While configuring Amazon Connect contact flows you will find a "SET Recording and Analytics?  step that you [...]
Amazon Connect - Play Pre-Recorded messages to remote Voice Mail?
Recorded Message Use Case In an outbound  call center an agent may make several hundred phone calls each and every [...]
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