August 2nd, 2022
"Do it yourself" kit for deploying an advanced Amazon Connect Instance!
Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center. [...]
Agent Step-by-Step Guide
Amazon Connect Agent Scripts? We have been very impressed with Amazon Connect's growing move into an embedded CRM. Customer Profiles [...]
Can you Delete an Amazon Connect Contact Flow?
Out of the Box? AWS has configured the contact center to work out of the box. Add a phone number, [...]