ShoreTel Version 9 the GPS in my phone can use my current location to set my call handling mode and effectively change my external assignment. So when I am in the office, all the calls to my extension ring in at my desk. If I go out for lunch the GPS notes my location as "not in the office" changes my external assignement and my calls start rining in on my cell. When I finally get home from a long day at the beach, the GPS notes that I am home and assigns my extension to my home phone. Now that may not be the definition of fixed mobile convergence, but it works for me!
At first I had to think about why I would want LBS on my ShoreTel Mobile Call Manager? After all, it already alows me to change my call handling modes, access my voice mail and see my call history. I can assign my cell phone as my "external assignment" and go seat on the beach while managing all of my office phone calls as if I was sitting at my desk. So what do I need Location Based Services for? With
ShoreTel Location Based Services
April 9th, 2009
Related articles
Amazon Connect "Tool Kit"
Building Tools for Amazon Connect Administration Over the years I have come to learn that if the folks who develop [...]
How can an Agent Originate an SMS message in Amazon Connect ! - Part 2 Routing the Return Message
SMS Return Message Routing In part 1 of this blog we looked at three options that enable an Agent to [...]
How can an Agent Originate an SMS message in Amazon Connect !
Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, [...]