Amazon Connect 2025 Update!

During the past year and as we enter 2025, Amazon Connect has made some significant changes.  AWS has added new channels including SMS, Video and Email, many new features including AI assistance and a refreshing new look and feel to the cloud console in general and the Amazon Connect portal in particular.   We have been generating YouTube tutorials on Amazon Connect since our first deployment in 2017!    As new features were released we would update our tutorials and our blog, but the changes are so dramatic this year, that we plan to just create a new tutorial series on the DrVoIP YouTube Channel. Our goal is to create and release a "soup to nuts" tutorial series that will walk you through the creation of an Amazon Connect contact center, complete with all you might need to execute your own solution.   We start with a very basic, but working Contact Center and then with each succeeding Videos, we will slowly increase the functionality and efficiency of the Call center.   We will add new channels, BOTS, Messaging and review many of the most popular CRM and Practice Management software integrations.   First using only Amazon Connect contact flow resources and then, as requirements develop, we will begin to make use of other AWS services including lambda, dynamodb and other resources. Amazon Connect has always been a work in progress but 2025 is set to be an amazing year for Amazon Connect!  So stay tuned, as we continue to help you stay abreast of all the new capabilities of this already amazing technology! - DrVoIP