An ai Receptionist?

Back when vacuum tubes were still part of the computer science curriculum in most colleges, I read a book by Norber Wiener entitled "the human use of human beings".   As the title suggested, lets free humans to do the activities that only a human can do and automate the boring, repetitive, tasks!   The Receptionist function has all but disappeared as a career option, but it is still the front door of your company.  "You never get a second chance to make a first impression", so the function did not go away, but it has suffered with dumb "Press 1 for this and Press 2 for that" IVR systems.

Functions of a Receptionist.

Generally speaking a receptionist provides a number of functions:  Greeting and Salutation; Screen and Routing, Message Acquisition  are the most important.   How would you automated that process?   Until now, the IVR and voice mail system were the best non-human solution.   Today, with ai, the abilities of an automated attendant can be significantly enhanced to include not only those traditional functions, but can also include the ability to answer questions about the company's product snd services.

Bedrock ai

AWS has a number of solutions from create your own LLM's to tapping framework models that exist by other providers.  You can link an ai framework to a datasource of your own creation. In AWS this is called a "Knowledge Base".  You can create an S3 bucket with a library of company files that include PDF and Docx files.  Optionally , you can link your KB to the company website, or any website and Bedrock will scrape the contents, store and index it for search by your ai agent!

Amazon Connect

We created an automated attendant using Bedrock and Antropic Claude V2.  This framework then indexed our website to provide a bot that can answer questions about out company product and services.    We used Lex V2 as the bot and then created a number of "intents" to meet our goal of automating the receptionist function in our company.   The video below walks your through the high points.  Click or Call if we can help you solve your ai requirements, especially if it involves a call center!  - DrVoIP