Agent Step-by-Step Guide
Amazon Connect Agent Scripts? We have been very impressed with Amazon Connect's growing move into an embedded CRM. Customer Profiles [...]
Can you Delete an Amazon Connect Contact Flow?
Out of the Box? AWS has configured the contact center to work out of the box. Add a phone number, [...]
WTF is a DNIS Map?
Route by DNIS? A common call center request is to provide a custom greetings or route a call to a [...]