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ShoreTel Contact Center Overflow Concepts and Direct Calls to Agent!
I would like to kill call center challenges with one blog! In many call center environments, it is possible [...]
More on ShoreTel LLDP - follow up to previous blog post!
This is a follow up post to an earlier post on LLDP-MED. VoIP phones on the market today follow the [...]
How to cause a ShoreTel phone to dial from within Outlook
We see a lot of request that can be summarized as "can we dial from within<(insert your favorite application [...]
Putty Telnet into ShoreGear SG50V/SG90V
We had a lot of requests for examples of telneting into the SG Voice switches, so we though we would [...]
ShoreTel SIP Trunk Configuration Parameters for Level 3
Generally, we do not fill out forms given to us by Carriers. Most Carrier forms use nomenclature that is [...]
How to set up Backup for ShoreTel VG50 and VG90 V siwtches!
Both models of the ShoreTel VG90 and VG50 are availabe in V switch configurations. The V switch configuration enables [...]
How to Telnet into a ShoreTel phone
A typical trouble ticket might sound like "when another extension calls me, I can hear them, but they can not [...]
Switch Connectivity Diagnostic
Most ShoreTel System Administrators learn early on that the “Quick Look” link in the ShoreWare Director is your best friend! [...]
The missing ShoreTel Beep!
In both ShoreTel Release 8 and 9 there is a very interesting behavior that will ultimately bring a client call [...]
V Switch Schedule does not change Automated Attendant?
This is one of those trouble tickets that keeps an engineer awake at night. A V switch was installed at [...]
ShoreTel "Call Screening"
Call Screening is a popular telephone feature though some people consider it both annoying and insulting. In ShoreTel 9 [...]
Route Points, IRN's and Media Streams!
Lately the subject of ShoreTel Route Points and IRN’s has been getting a lot of “mind share” from those working [...]