Where is the ShoreTel ECC Query file?
The ShoreTel Enterprise Contact Center has two sources of generating both historical and real time data. With the release of [...]
Analog lines in the 21st Century?
Getting old is a pain in the neck! Literally and figuratively! I am trying to figure out the benefits [...]
ShoreTel Abandoned Call Handling
Every call center has peaks and valleys. Normall businesses operate with very predictable calling patterns. Traffic over the normal business [...]
New Release Process defines ShoreTel Upgrade paths
ShoreTel will often have a controlled release of software. For example, Version 9.0 might be shipping to new clients [...]
Does the ShoreTel Server Stream Media at G711?
You have dutifully enable Differential Service Control Points on you WAN network, to enable EF for voice traffic! This is [...]
Modify ShoreTel Database to Kill "dial 9" requirement?
Fax Machines on ShoreTel? It is not uncommon for system administrators to create a user named FAX SEVER, then [...]
Microsoft OCS + ShoreTel = IM
Microsoft Office Communications is a powerful collaboration tool. The MOCS provides web conferencing, IM, audio conferencing, desktop sharing and also [...]
ShoreTel Legacy Integraiton: ShoreTel as Voice Mail!
One of the more interesting aspects of PBX system installation in general and ShoreTel in particular, is the subject of [...]
ToolBar Options for ShoreTel Call Managers
The Personal or Professional Call Manager has long been a key element in the success of the ShoreTel solution. This [...]
Live Operator or Automated Attendant?
Remember, you never get a second chance to make a first impression! How you handle an incoming telephone call will largely [...]
How does a ShoreTel SBS compare to a CISCO CCME in $?
I am always being asked to compare ShoreTel and CISCO in one or another area. CISCO has a family of [...]
Leave a Message by spell by name?
In an early April Blog entitled Add ShoreTel Extension Lists to your Automated Attendant we talked about limiting a callers [...]