VoIP and Microsoft Outlook Integration?
April 15th, 2009

Does your Microsoft Outlook Integrate with your phone system?   This functionality is getting to be the “minimum daily adult requirement” feature in the VoIP vendor space.   We all just expect that our phone system “knows” about our “contacts”.   We don’t dial phone numbers anymore!  We enter Names and the phones system gets the number out of our contact list and places the call.  Often, an incoming phone call to our desktop, will cause our contact information to be displayed.    Some integrations enable your phone system to change user profiles and call handling modes based on your Outlook contact.   Of late I have been wondering how far this integration can go?  I mean, if I have a conference call scheduled in my Microsoft Outlook, shouldn’t the phone system know about that?  My thinking is the phone system should just call me and remind me of the conference and then ask me to approve joining the meeting!