“The Human use of Human Beings” by Norbert  Wiener had I profound effect when I first read it as a young engineer back in the second half of the last century.     Applying AI based automation to repetitive tasks like looking up order status, or answering frequently asked questions is not only smart, it frees your human resources for customer support that only a human can do!    Due to intense competition, modern day businesses have no option but to streamline their operations.   The most useful integration of AI with business functions has been in the form of Chatbots.

Chatbots are computer programs which have been designed and programmed to perform specific business tasks with ease. Once a chatbot is programmed and deployed, it eliminates the need for human intervention in that particular task. Various technologies are present in the market for the development of customized chatbots, one of the most famous being Amazon Lex.

About Amazon Lex

Coming from the house of Amazon, Amazon Lex is a service for building conversational interfaces through voice and text inputs. These interfaces can be embedded and integrated with a wide range of platforms. With Amazon Lex, you can now access the same deep learning technologies that power Alexa. You can use this platform to develop customized and highly specialized chatbots to interact with your customers efficiently. With its pay for what you use the feature, you only need to pay for the features which you use instead of the entire program.