Basic DIY Amazon Connect Call Center Kit and Video Tutorial!
Are you looking to build a working Amazon Connect Contact Center? This package contains contact flows that enable you to route inbound callers directly to Customer Service Queues or to an Interactive Voice Response application for routing options. These contact flows are easily imported to your AWS account and all under the guidance of a video tutorial providing step by step instructions. Callers waiting for agents have options that include "receive a call back when an agent becomes available", leave a message or continue to hold. This package is for the "non technical" business owner who needs a fully functioning contact center, operational in about an hour!