An ai Receptionist? Back when vacuum tubes were still part of the computer science curriculum in most colleges, I read [...]

Direct Dial and Agent? Not every contact center wants callers to be able to dial a specific agent directly.  In [...]

Voice Mail solution for Amazon Connect for the last few years AWS has made a voice messaging solution available for [...]

Amazon Connect 2025 Update! During the past year and as we enter 2025, Amazon Connect has made some significant changes.  [...]

Building Tools for Amazon Connect Administration Over the years I have come to learn that if the folks who develop [...]

SMS Return Message Routing In part 1 of this blog we looked at three options that enable an Agent to [...]

Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, [...]

Transforming Customer Service with Visual Interaction In April 2022, we introduced our first blog and demo showcasing the integration of [...]

Configuring Amazon Connect Voice Mail For several years we have been deploying a modified version of the Amazon Connect Voice [...]

The Challenge! We had a voice notification system setup to alert member of our "club" about meetings and special events.  [...]

Emergency Notification? There are a number of use cases for an application that can process a list of contacts to [...]

Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center.  [...]

Amazon Connect 2025 Update! During the past year and as we enter 2025, Amazon Connect has made some significant changes.  [...]

Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, [...]

Configuring Amazon Connect Voice Mail For several years we have been deploying a modified version of the Amazon Connect Voice [...]

Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center.  [...]

Amazon Connect Agent Scripts? We have been very impressed with Amazon Connect's growing move into an embedded CRM.  Customer Profiles [...]

Is Amazon building a CRM Competitor? Amazon Connect continues to innovate and is adding new features at an accelerated rate.  [...]

Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in [...]

Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information!   I remember [...]

The Amazon Connect Call Back from Queue Dilemma! Assume you have a call center that follows the sun from coast [...]

The Phone Tree Concept Phone Tree's are have a wide range of use cases from emergency notification alerts, to social [...]

We offer an illustrated Detailed Planning guide for outlining the issues you need to should consider if you are designing [...]

Recording and Analytics While configuring Amazon Connect contact flows you will find a "SET Recording and Analytics?  step that you [...]