ShoreTel Enteprise Contact Center Tool Bar Setup Options
As noted in a previous post, there are reasons that you might want to consider using the standard Agent tool [...]
ShoreTel ECC Integrated Tool Bar
The ShoreTel Contact Center or Enterprise Contact Center product development effort has and continues to be a “process” not an [...]
Memorial Day and ShoreTel Holiday Greetings Schedules!
It happens every year, every holiday at exactly the same time. Usually, at 4PM the day before the “holiday” that [...]
New family of ShoreTel SG voice enabled switches!
ShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches. There is [...]
Deploying the ShoreTel Personal Call Manager through AD Group Policy!
Installing a ShoreTel IPBX solution is a process not an event. I have previously published a book entitled “VoIP System [...]
ShoreTel Enterprice Contact Center Skills Based Routing!
The ShoreTel Enterprise Contact Center provides for “Skills Based Routing” an often confusing and misunderstood feature. It is important to [...]
ShoreTel Contact Center Call Select or Agent Select
Configuring a ShoreTel ECC is better understood if we start from the Agent and work back to the caller. In [...]
Live Answer or Autoamted Attendant?
The genius mathematician and founder of the area we know as Cybernetics, Norbert Wiener coined the phrase “the human use [...]
Trends - Part 3 The Growth of WiMax
The key word in wireless is “mobility”. Broadband wire line, WiFi, WiMax and even dial-up are technology enablers that provide [...]
Trends - Part 2 the impact of SIP
Lets take a look at the impact of SIP – Aide from the pure technology play, SIP represents a fundamental [...]
Trends in the PBX equipment market - Part 1
From time to time a new technology comes along that causes a dramatic paradigm shift with significant economic impact. As [...]
ShoreTel Star Codes!
Though I know we have readers out there who have never seen a rotary dial telephone (or a 33 RPM [...]